Oferta pracy

Project Manager

Capita (Polska) Sp. z o.o.

  • Kraków

    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • senior specialist (Senior)
  • home office work
  • Immediate employment
  • More than one vacancy
    vacancies: 4
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
ukrainian-friendly-overlay
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Leading multiple, large scale implementation or improvement projects both internally and for our clients, sometimes with multiple workstreams to manage.

  • Core project management responsibilities through the project lifecycle, regarding projects from the areas: data migration, change in operating model – call centre, processing centres – new ways of working, web site launches / changes, developing App for mobile, implementing chat bots, digital transformation, IT system changes.

  • Supporting and driving a client focused culture in the team and ensure that continuous improvement and excellent customer experience are at the heart of all activity.

  • Proactively identifying areas of process improvement and drive change in order to implement these improvements.

  • Coaching and mentoring of other PM’s in the team, sharing experience and best practice and providing feedback to support their development.

  • Working closely with and deputising for the Programme Managers as and when required.

  • Working closely with Senior Leaders to understand the business and be fully conversant with quality requirements within the service .and facilitate the ongoing development of the contract strategy.

  • Maintenance of strong, open, day-to-day relationships across Capita and our clients.

  • Managing a project or projects from conception to completion.

  • Creation and maintenance of key project documentation such as PIDs, Project Plans and RAIDs.

  • Governance framework approach, stage and quality gates management using Capita’s own Evolve Methodology (based on PRINCE2).

  • Interacting with clients and internal teams, preparing for and chairing internal and external steering groups.

  • Tracking progress against planned deliverables using ePMO.

  • Project financial, quality and benefits management and tracking.

  • Resource management across the project team.

  • Management of risks, issues and change controls.

  • Project assurance activities and project closure.

Our requirements

  • Min. 3 years of experience in project management in a finance industry (e.g. data migration, web site launches, developing apps, digital transformation, IT system changes)

  • Prince 2 or equivalent Project Management qualification.

  • Experience in general use of core apps in particular MS Project, Excel, Word & PowerPoint.

  • Knowledge and experience of Project Management administration systems (e.g. ePMO, Planview, Clarity etc.).

  • Strong Communication Skills with the ability to flex style and approach to the situation, both written and verbally.

  • Ability to work to strict deadlines and to time manage and prioritise whilst working in a pressurised environment.

  • Very good command of English, minimum C1 level.

Optional

  • Pensions administration/environment experience or similar an advantage.

  • Industry Standard Qualifications E.g. Six Sigma, ITIL, would be an asset.

What we offer

  • Employee Assistance Program for employees and their families (psychological support)

  • An extra day off for voluntary activities close to your heart

  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

  • Opportunity to become one of the Internal Trainers

  • A multinational environment with strong ties to UK business culture

  • LuxMed medical healthcare and Generali group insurance

  • Multisport Plus / Classic or MultiKafeteria benefit systems

  • A positive atmosphere with excellent work-life balance (a 30-minute lunch break included in the 8-hour working day)

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • no dress code

  • coffee / tea

  • extra social benefits

  • birthday celebration

  • employee referral program

  • charity initiatives

  • extra leave

Recruitment stages
1

Sending your applications

2

Phone interview with our Recruiter

3

On-line language test

4

Ms Team interview with hiring managers

5

Final decision

Becoming a Project Manager at Capita

As a Project Manager you will be accountable to the project board and ultimately the executive and you will have the authority to run the project on a day-to-day basis, within the constraints laid down by them.

The scope of the projects you may be engaged in:

- Data Migration – moving from one system to another system.

- Change in operating model – call centre, processing centres – new ways of working

- Web site launches / changes

- Developing App for mobile, implementing chat bots

- Digital transformation – removing paper work moving to electronic channels self serve

- Onboarding

- IT System Changes

Capita (Polska) Sp. z o.o.

Capita is a consulting, transformation and digital services business. Every day our colleagues help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. Capita is a leading business services provider with over 55,000 employees, operating in the UK, Europe, India and South Africa.

Capita Poland supports clients across various sectors, including local government, customer service, procurement, life and pensions, insurance, data analysis, and learning and development. We operate in three locations – Kraków, Opole and Łódź.

Daily, we deal with simple processes like checking data correctness, contacting with clients, training coordination, and much more complex processes like closing general ledgers, reporting, financial analysis, claims processing, systems implementation, technical customer support, or fleet administration.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.

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