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Project Manager with German

Webhelp Poland Sp. z o.o.

  • Lubusz

    Lubusz
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work
  • Immediate employment
  • remote recruitment
  • Робота для іноземців
    без польської

Your responsibilities

  • you will play a key role in developing and implementing Webhelp initiatives in-house and achieving our goals and objectives

  • maintains constant communication of floor needs, wants, concerns plans to stakeholders

  • support and coach your team, mentoring and problem-solving, so team members are motivated to perform at their highest level

  • ensuring your team members are complying with the company's procedures

  • your core responsibility will be to act as a business partner for one or more of our Clients

  • dealing with any query/complaint's escalations when necessary

  • in addition to day-to-day business, you are also responsible for strategic and tactical forecasts, short, medium and long-term capacity planning, and target/actual analysis

  • prepare the reports and manage the budgeting

  • maintaining and promoting an inclusive and positive work environment

  • optimizing and maximizing the profits

  • constant contact with the clients and developing a new solution

Our requirements

  • 2-3 years' experience in project/team management

  • a good understanding of operational BPO processes

  • previous experience in tourism would be a plus

  • has written and spoken English at least B2 level and German C1. Polish language would be a plus but it’s not mandatory

  • should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings

  • superior analytical and problem-solving skills

  • should have strong leadership skills, ability to motivate employees

  • ability to track, measure, and report on KPI metrics

  • identifies and leads on execution of KPI improvements

  • strong analytical, problem solving (you know how to figure things out) and project management skills, experience with Agile projects is a plus

  • very good skills in MS Office

  • KPI knowledge and understanding

  • analytical thinking

What we offer

  • full-time position (employment contract or B2B contract)

  • good career prospects in a reputable company that rewards employees with commitment and passion

  • social benefits: sport card (Multisport), private medical care

  • workplace: remote

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • remote work opportunities

  • extra social benefits

  • holiday funds

  • sharing the costs of holidays for kids

If you are looking for a new challenge in an international environment, please send us your updated CV in English.

Webhelp Poland Sp. z o.o.

People first. Numbers later.

We are a global community of more than 100,000 people who challenge what's out there. Especially when it comes to outsourcing services. We delight clients with our energy, transparency, and emotional intelligence.

We have developed a strong culture of promotion from within because we want every Webhelper to feel valued and recognized. It's alright with us if you're just starting out and don't know yet where you want to get. That's how all great stories begin.

Technology is part of our DNA. And human thinking is part of our genome. That's why when we put people first, everything comes alive!

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