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PTP Helpdesk Finance & Accounting Process Specialist French or German Speaker

  • Kraków, małopolskie
  • Specjalista
  • 05.05.2015

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.


    Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.

    Currently, to our Business Process Outsourcing Center in Kraków we are looking for candidates for the position of:

    PTP Helpdesk Finance & Accounting Process Specialist French or German Speaker

    Miejsce pracy: Kraków
    Ref. Code:Pracuj//PTPHelp/FAPS/Fr/Ger/KRK
    Position purpose

    Currently we are looking for candidates, who would like to join the Delivery Team, which will be handling mainly Vendor and Client queries for our New Client. You will have an opporunity to transfer and adjust Clint's process to our internal procedures.

    Main accountabilities
    • Daily contact with Vendors and the Client via e-mail and phone
    • Recording all queries and incidents related to the service in the Query Management System
    • Analyzing the root cause of the problems
    • Preparing reports with queried invoices
    • Identifying potential process improvements
    • Delivering excellent service to the Client
    • Maintaining good relationship and collaborating with other Departments and Centers in order to resolve the issues effectively
    • Constantly collaborating with other Team Members
    • Fluent spoken and written French or German
    • Good knowledge of English
    • Understanding and experience in Accounts Payable 
    • Very good customer service skills and client-focus attitude
    • Ability to analyze end to end processes
    • Good analytical, problem solving and interpersonal skills
    • Attention to detail, proactive approach
    • Strong time management skills and ability to work under pressure
    • GPM understanding will be an asset
    • Flexibility, with an ability to adapt to changing schedule of tasks
    • Very good knowledge of MS Excel 
    • SAP knowledge
    What we offer
    • You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
    • You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
    • You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
    • You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
    • You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)


    Interested candidates are invited to send CV to RecruitmentBPO.pl@capgemini.com

    Please include reference number in the subject of your message.

    Please be advised that Capgemini Poland Sp. z o.o. located in Warsaw, Al. Jerozolimskie 96, is the controller of personal data provided by you in the recruitment applications. Your personal data will be processed in accordance with the Personal Data Protection Act of 29 August 1997 (Journal of Laws2002, No. 101, item. 926 with further amendments) for the purpose of existing and future recruitment processes. Please be advised that in scope of recruitment process your personal data will be processed by the controller and sub-processors located outside European Economic Area including India’s entity. Data processing might include voice recording. Data submission is voluntary. Every person has the right to access their data in order to correct it or delete it”

    Please include following statement in your application:

    "I hereby authorize Capgemini Poland Sp. z o.o. to process my personal data included in my job application for existing and future recruitment processes (in accordance with the Personal Data Protection August 1997, Journal of Laws 2002, No. 101, item. 926 with further amendments).I also authorize Capgemini Poland Sp z o.o. to sub-process my personal data outside European Economic Area including India’s entity, which may also include Capgemini’s clients within and outside of EEA."

    We protect your privacy. We kindly inform you that we contact only chosen candidates.The recruitment process is conducted in accordance with the principles of equal treatment in employment, Labor Code, Chapter IIa, Art. 183a– 183e.

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