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PtP Senior Support Expert

Carlsberg Shared Services

  • offer expired a month ago
  • contract of employment
  • full-time
  • expert
  • hybrid work
  • remote recruitment
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Carlsberg Shared Services

Małe Garbary 9

Stare Miasto

Poznań

Your responsibilities

  • solving claims related to Ariba procurement systems;

  • supporting the business in converting PR to PO, PO modification and GR/SES posting;

  • solving process related queries;

  • vendors creation and maintenance in DSP;

  • handling non-standard Payment Terms requests, support users in obtaining Payment Terms Committee approval;

  • executing of Ariba system administrative tasks (user profile/ approvers workflow/ catalogs creation and maintenance, enhancement of Guided Buying landing page);

  • design and implementation of internal controls over processes in scope;

  • developing of training materials and conducting of end user trainings;

  • understanding the limitations and complete functionalities of the software ;

  • daily communication/interaction with buyers, requesters and its suppliers in order to solve all the issues;

  • creation/update of standard operating procedures and process maps.

Our requirements

  • very good English language skills (written and spoken);

  • University degree, preferably in Procurement, Economics, Finance, Accountancy or related field;

  • strong knowledge of SAP/ Ariba and DSP (prerequisite);

  • very good knowledge of the MS Office package;

  • min. 4 years professional experience (in SSC or BPO environment or in Procurement & Finance Processes/ delivery team in respective area);

  • experience in FMCG on similar position as an advantage;

  • understanding of end-to-end process of Procurement in the Indirect categories primarily & Accounts Payable; other parts of Procure to Pay, e.g. Best Buying Channels practice, Industry Standard Procurement Exception List, Procurement Compliance, Payments, Vendor, Master Data

  • understanding of the link between business and IT;

  • ability to present complex information to a variety of audiences (training skills) - would be an asset;

  • project management skills - would be an asset;

  • excellent interpersonal communication skills;

  • ability to act independently but also to be a good team player;

  • strong organizational skills;

  • focus on details and on-time delivery of high quality work;

  • willingness to travel if required.

What we offer

  • private health care, life insurance and MyBenefit system at your own disposal;

  • flexible working hours;

  • extra holiday and Christmas bonus every year;

  • annual bonus;

  • opportunity to be awarded with variety of company rewards;

  • online Wednesday sessions with interesting meetings and workshops;

  • exciting growth and development opportunities within the organization;

  • working in a passionate, international environment;

  • an excellent office location right in the heart of a vibrant city.

  • Benefits

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • extra social benefits

  • holiday funds

  • christmas gifts

  • employee referral program

The ideal candidate has:

  • the responsibility to manage the complete 1st level user helpdesk and drive the knowledge in terms of best practice across the user group;

  • extensive knowledge on help desk management and a sharp acumen in understanding of the P2P processes and the user support requirements;

  • a customer centric approach, good analytical skills, ability to solve problems in a timely manner and respect dead-lines.

Joining us means…

  • being Subject Matter Expert (SME) of P2P processes and systems with the goal to understand internal (Procurement) and external (WE markets) stakeholders and any challenges they may have with P2P activities;

  • contributing to the development of the Procurement ways of working;

  • resolving standard and non-standard customer inquiries that will challenge your knowledge and motivate to develop further;

  • working closely with local Carlsberg entities and Poznan located teams;

  • having multiple opportunities to grow professionally and personally through a variety of interesting projects and initiatives that will shape the future for you, our office, and the whole Carlsberg Group;

  • strengthening a team of qualified specialists.

Carlsberg Shared Services

We are Carlsberg Shared Services, a member of Carlsberg Group, and a place where passion for beer meets with innovation and sense of vision and purpose. We maintain an open culture based on strong values, where your insights and opinions are welcome and matter, and where you can steer your career towards anywhere you dream of.

We are currently looking for a talented specialist to support our Procure to Pay area with their expertise and skills.

Meet the team

Procure to Pay team is a group of 13 experts on a daily basis responsible for supporting the business (9 Western Europe markets) with vendor master data and purchasing processes for Indirect categories.

Team provides 1st level of user support in Ariba procurement tool helping the users in PR to PO conversion through the right buying channel, ensures adherence to the SLA, supports global policies execution (e.g. Procurement, Payment Terms, No PO No Pay), prepares training materials and conducts the end-user trainings.

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