Oferta pracy

QA Customer Service Consultant for Android devices with English and French

Samsung R&D Institute PolandAbout the company

  • plac Europejski 1, Warszawa
    Warszawa, Masovian
  • Offer expired a month ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Samsung R&D Institute Poland

plac Europejski 1

Warszawa

Technologies we use

Expected

  • Android

Operating system

About the project

As a result of being fast growing organization, we are expanding our scope and the level of customer satisfaction in European countries. We are looking for multilingual people with good knowledge of particular languages.

The main role of the Team is to manage and maintain customer suggestions related to new features on Android devices collected on dedicated forum in European countries.

Your responsibilities

  • Reproduce customer problems in laboratory environment

  • Monitoring posts related to Android devices on dedicated forum and selected Social Media

  • Analysing customer suggestions related to new features of Mobile devices

  • Reporting market trends based on dedicated forum

  • Communication with related departments (HQ, R&D, Customer Service)

Our requirements

  • Languages: English (B2/C1) and French (C1/C2 Level)

  • High Communication skills – ability to share the knowledge

  • Ability to analyze customer posts/suggestion

  • Ability to write posts in assigned area according to current standards

  • Organizational skills

Optional

  • Knowledge of technology implemented in mobile devices especially Android system

  • Native speaker (French)

What we offer

  • Friendly working atmosphere

  • Opportunity to work in multiple languages

  • Working with the latest technologies on the market

  • Start of work between 7 a.m. and 10 a.m.

Benefits

  • Private medical care (possibility to add family members for free)

  • Multisport card

  • Life insurance

  • Lunch card

  • A partial reimbursement of the cost of an English language course

  • Possibility to learn Korean for free

  • Variety of discounts (Samsung products, theaters, restaurants)

  • Unlimited free access to Copernicus Science Center for you and your friends

  • Possibility to test new Samsung products

Equipment:

  • PC/Laptop

Location:

  • Office in Warsaw Spire near metro station / Remote work during Covid-19 pandemic

  • Attractive relocation package