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QA Test Lead (Wealth & Personal Banking IT)

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • manager / supervisor
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Technologies we use


  • Agile

  • Confluence

  • Jira

  • Android

  • iOS

  • Browser

About the project

The Lead Exploratory QA role will be embedded within cross functional teams from the QA & Test discipline, the role will be responsible and accountable within the Pod/team for the QA and test activities in relation to exploring the software from both a technical and customer perspective in order to ensure maximum quality is achieved. This will include leading coordinating QA and test activities within the Pod, defining the testing to be done, providing any required metrics, and collaborating with other members of the cross functional team participating in the sizing and planning of sprint deliverables. This includes contributing to the definition of requirements from a QA & Test perspective, following the Behaviour Driven Development methodology and will require collaboration with other stakeholders inside and outside of HDS to ensure the quality of the deliverable to our customers.

Your responsibilities

  • Identify and raise concerns for any future/forward planning tasks e.g. resource constraints, downtime, late delivery etc.

  • Provide estimates for the small/medium task within project delivery.

  • Actively involvement into project requirements to project journey meets business & customer standards highlighting appropriately issues or improvements during requirements / testing phases.

  • Own and progress the resolution of day to day issues that may block progress.

  • Pre-empt and resolve potential issues that may impact future delivery.

  • Provide estimates for medium /large projects incorporating all appropriate test phases for your delivery.

  • Review and validate estimates provided by coordinator where appropriate, challenging any concerns.

  • Effective use of resource on your project.

  • Use informed and considered decisions to drive implementation of improvements to make delivery more efficient saving time and/or money.

  • Ensure project journey meets business & customer standards highlighting appropriately issues or improvements during requirements/testing phases.

  • Define correct ways of working and ensure filtered through to the team and they have appropriate support to adopt.

  • Build trusting relationships with stakeholders by consistently meeting and delivering upon their needs; demonstrating and being respected for your domain knowledge.

  • Active involvement within department teams to create a self-teach/learning culture. Professionalising practices.

  • Effective tests to cover requirements and customer behaviour to ensure defects are caught and do not make it through to live, including the mapping of these tests to requirements.

  • Accountability for ensuring effective tests to cover requirements and customer behaviour to ensure defects are caught and do not make it through to live, including the mapping of these tests to requirements.

  • Challenging appropriately with a view to get the right result for the customer.

  • Define, monitor, and manage productivity to be used for test progress.

  • Act as a SME for other Testers Establish and maintain good communication and relationships, both internal and external to the Bank as a representative of the QA discipline.

  • Work collaboratively with colleagues and other teams to ensure speed to market following agile practises.

  • Share best practise & knowledge across test teams, demonstrating clear improvement in your performance/behaviours / advocating role model behaviours to peers. Buddying / coaching new starters on the processes and QA discipline.

  • Have good knowledge of other testing functions and work completed.

  • May include leadership of up to 8FTE.

  • Training team on defect best practices, setting standards.

  • Advocate for sharing best practice & knowledge across test teams to create most effective processes across the bank.

  • Identify and implement ways to work more efficiently and effectively, and encourage others to do the same.

  • Attend/actively partake and create training courses to develop skill set. Evidence effective involvement in your own performance management, to aid your own career development.

  • Proactively identifying and utilizing appropriate industry tools relevant to your project needs, ensuring these are utilised to their full potential and others within your team are up skilled to use.

  • Adoption and use of testing standards and processes.

  • Chair/attend project update meetings, deliver project updates and escalate any known issues and concerns.

  • Adherence to mandatory objectives.

  • Alignment of activity to departmental governance.

  • Highlight any risks / improvements to departmental policies.

  • Quality Control.

  • Adoption and use of Global Test standards and processes.

  • Proactive and reactive resource management – ensuring specialists are identified and are able to support testing activities.

  • Contribute to defining test governing standard set by QA discipline to and ensure others follow.

Our requirements

  • Excellent knowledge of the testing process, digital channels, and customer expectations.

  • A strong team player –collaborative recognising their specialised role in the department and acknowledging other areas/individuals roles and responsibilities.

  • Excellent relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities.

  • Excellent knowledge of the Agile development methodology and experience of working using these techniques.

  • Working knowledge of test tools such as Jira and Confluence.

  • Pragmatic decision making skills, with the ability to make clear judgments based on a range of factors, e.g. risk, customer experience and people to determine the implications and make recommendations as needed.

  • Innovative – the ability to approach things differently or do different things to deliver goals.

  • Past working experience in a relevant role, i.e. Exploratory Quality Assurance (QA) Tester / Test Coordinator is desirable but not essential.

  • People leadership experience – motivating and inspiring others to excel.

  • Highly developed communication skills, both written and verbal, to explain complex issues.

  • High levels of resilience and self-motivation.

  • English B2+.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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