Oferta pracy

QA Test Manager (Wealth & Personal Banking IT)

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • manager / supervisor
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Technologies we use


  • Jira

  • Confluence

Operating system

About the project

The QA & Test Manager will be accountable for leading and managing a team of exploratory testers who are embedded within cross functional teams. The role will be the point of responsibility and escalation for the QA and test activities within the product line. This will include ensuring that requirements are end to end focused and the test scope is understood, agreed and achieved. Ensuring QA Testers in the Product line are adopting and utilising available Digital testing tooling, processes, framework to maximise test automation.

As a QA & Test Manager you will be responsible for securing and allocating resource to support all XFT teams within the product line.

Your responsibilities

  • Supervision and direct leadership of QA team (up to 8 FTE) activity, ensuring standards are met (Quality Assurance)

  • Escalation point for programme issues and concerns.

  • Supporting the delivery production line (development, testing and implementation) ensuring digital deliverables meet business requirements and are fit for purpose to release to customers.

  • Ensure project journey meets business & customer standards highlighting appropriately issues or improvements during requirements / testing phases.

  • Management of testing activity/resources across a portfolio of projects/initiatives.

  • Quality Control

  • Proactive and reactive resource management – ensuring specialists are identified and are able to support testing activities

  • Identification of key risks, issues and interdependencies and providing appropriate mitigation strategies or escalating as appropriate.

  • Accountability for ensuring effective tests to cover requirements and customer behaviour to ensure defects are caught and do not make it through to live

Our requirements

  • Excellent knowledge of the testing process, digital channels, and customer expectations

  • Past working experience in a relevant QA roles , i.e. Exploratory Quality Assurance (QA) Lead / Manager

  • Good understanding of project methodology, frameworks and best practice

  • Knowledge of the Agile development methodology and experience of working using these techniques

  • Working knowledge of test tools such as Jira and Confluence

  • ISTQB qualification

  • Excellent relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities

  • Pragmatic decision making skills, with the ability to make clear judgments based on a range of factors, e.g. commercials, risk, customer experience; determine the implications and make recommendations as needed.

  • Highly developed communication skills, both written and verbal, to explain complex or technical issues

  • High levels of resilience and self-motivation

  • Strong analytical ability and experience - excellent attention to detail and the ability to see things through to completion.

  • The ability to quickly understand customer and operational considerations, e.g. risk

  • People leadership experience – motivating and inspiring others to excel

  • Strong performance management and team development skills

  • Innovative – the ability to approach things differently or do different things to deliver goals

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Phone interview


Online assessment


Zoom interview


Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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