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QAD Support Analyst

Sage Automotive Interiors Poland Sp. z o.o.

  • Żary

    Żary, Lubusz
  • offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Technologies we use

Operating system

Your responsibilities

  • The QAD Support Analyst is primarily responsible to provide 2nd level support for all ERP QAD related tickets. He is also managing, monitoring and reporting level 1 and 3 support service provided according SLA.

  • He is in charge of application access security management and ensure compliance to SOX policy by application of the access change procedures.

  • He is managing the application change management and governance process.

  • He is performing approved changes or manage the services needed to perform them.

  • He is providing training and implementation support on technical QAD linked tools like Qxelerator, API QDOC, Ecommerce, Pro2SQL, CIMLOAD …

  • He is participating in QAD deployment projects according specific role who will be assigned.

Our requirements

  • Minimum of 3 years’ Progress development environment work experience

  • Knowledge of relevant system troubleshooting and diagnostic tools and processes.

  • Minimum of 5 years’ QAD work experience.

  • SQL query or linked development tool knowledge appreciated.

  • Must manage multiple projects and tasks in a timely manner with attention to detail.

  • Must prioritize and respond appropriately to service requests, incidents, and problems.

  • Must set appropriate expectations and meet commitments pertinent to Core Infrastructure.

  • Must represent Business Solutions team in a manner consistent with Sage values and principals.

  • Should continually seek opportunities to increase internal associate satisfaction and deepen associate and vendor relationships.

  • Should demonstrate commitment to acquire new knowledge and skills relevant to Business Solutions.

  • Should demonstrate excellent verbal and written communication skills.

  • Should maintain professionalism in all interactions with others.

  • Benefits

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • integration events

  • mobile phone available for private use

  • coffee / tea

  • family picnics