sharing the costs of sports activities
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyQuality Analyst with German for Social Media Field (m/f/d)
Competence Call Center member of TELUS International
- Aleja Grunwaldzka 472, Oliwa, GdańskGdańsk, Pomeranian
- offer expired over a month ago
- contract of employment
- full-time
- specialist (Mid / Regular), senior specialist (Senior)
- full office work
- remote recruitment
- запрошуємо працівників з України
- Робота для іноземцівбез польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України
Competence Call Center member of TELUS International
Aleja Grunwaldzka 472
Oliwa
Gdańsk
Your responsibilities
Monitoring call, email, chat and any other support interactions quality of employees
Providing feedback, coaching and mentoring to employees as needed
Working closely with managers and employees to meet the relevant service level metrics
Responsible for refresher training on process changes, analysis and reporting
Our requirements
Preferred 3+ years’ experience in quality assurance role
Fluency and excellent communication skills in English and German
Experience handling customers in service or technical fields within Call Center environment
Working closely with different departments to prioritize efforts while providing timely and high quality service
Excellent organizational skills and detail-oriented approach to problem solving
Able to adapt quickly to changes in workflow
Comfortable communicating with all levels of management
What we offer
Attractive salary
Private medical healthcare
Medicover sport
Fully paid comprehensive product training and intensive training-on-the-job
Stable job and career development opportunities in our international company
Positive international working environment (Relax zones, PlayStation)
Highly motivated and dedicated team with flat hierarchies and informal culture
Employee referral bonuses and recognition programs
Benefits
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
fruits
integration events
no dress code
video games at work
coffee / tea
drinks
leisure zone
employee referral program
charity initiatives
Competence Call Center member of TELUS International
Excellent customer service is our passion – in 2020, Competence Call Center has merged with TELUS International and is now a part of it. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.