Quality Analyst with German for Social Media Field (m/f/d)

Competence Call Center member of TELUS International

  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)
  • full office work
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
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Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Competence Call Center member of TELUS International

Aleja Grunwaldzka 472

Oliwa

Gdańsk

Your responsibilities

  • Monitoring call, email, chat and any other support interactions quality of employees

  • Providing feedback, coaching and mentoring to employees as needed

  • Working closely with managers and employees to meet the relevant service level metrics

  • Responsible for refresher training on process changes, analysis and reporting

Our requirements

  • Preferred 3+ years’ experience in quality assurance role

  • Fluency and excellent communication skills in English and German

  • Experience handling customers in service or technical fields within Call Center environment

  • Working closely with different departments to prioritize efforts while providing timely and high quality service

  • Excellent organizational skills and detail-oriented approach to problem solving

  • Able to adapt quickly to changes in workflow

  • Comfortable communicating with all levels of management

What we offer

  • Attractive salary

  • Private medical healthcare

  • Medicover sport

  • Fully paid comprehensive product training and intensive training-on-the-job

  • Stable job and career development opportunities in our international company

  • Positive international working environment (Relax zones, PlayStation)

  • Highly motivated and dedicated team with flat hierarchies and informal culture

  • Employee referral bonuses and recognition programs

Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • fruits

  • integration events

  • no dress code

  • video games at work

  • coffee / tea

  • drinks

  • leisure zone

  • employee referral program

  • charity initiatives

Competence Call Center member of TELUS International

Excellent customer service is our passion – in 2020, Competence Call Center has merged with TELUS International and is now a part of it. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

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