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Quality Analyst with Italian

Wipro IT Services

  • Kraków

    Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), junior specialist (Junior)
  • full office work
  • Immediate employment
  • More than one vacancy
    vacancies: 2
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
ukrainian-friendly-overlay
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Listening to and monitoring associate calls, emails and chat interactions for customer experience according to specified policies, thresholds, and procedures

  • Developing, aligning, implementing, measuring and reporting on customer quality evaluations across the Europe and providing feedback and reporting to the Team Lead

  • Supporting a culture of meeting and exceed a quality customer experience satisfaction scores

  • Identifying areas of improvement

Our requirements

  • Working fluency in Italian is a must.

  • Min B2 in English is a must

  • Fluency in another European language will be big asset

  • University diploma

  • Min 1 year of experience in Customer Service and good knowledge of call center

  • Experience as a Customer Care QA will be a big asset

  • Good to have digital marketing experience

  • Experience in driving quality improvement and delivering quality in line with brand values in SSC/BPO/Sales area and/or working with quality tools will will be an asset

  • Cultural awareness and appropriate sensitivity in workings across multiple countries

  • Working knowledge of database applications such as MS Office

What we offer

  • IT Customer Support experience is preferred but not required.

  • Proficient written and verbal communication skills in English and Portuguese

  • Team player.

  • Goal-oriented focus.

  • Interactive personality.

  • Benefits

  • private medical care

  • life insurance

  • fruits

  • retirement pension plan

  • coffee / tea

  • holiday funds

  • employee referral program

  • Multisport Card

If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.

However, if you are not interested but you know other people who might be, do not hesitate to suggest them to apply.

By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.

Wipro IT Services

Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

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