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Quality Assurance Analyst – Customer Service – German Speaker

  • Kraków, małopolskie
  • Specjalista
  • 05.04.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Wipro Ltd. (NYSE:WIT) is a leading information technology, consulting and business process services company that delivers solutions to enable its clients do business better. We are recognized globally for our comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship and we have a dedicated workforce of over 160,000, serving clients in 175+ cities across 6 continents.

    Wipro in Poland employs 500 individuals across a range of key business functions and operate for customers in 18 European countries.

    Currently in Kraków, for a project operating for one of the most popular Web search engines worldwide, we are looking for a person on the position of:

    Quality Assurance Analyst – Customer Service – German Speaker

    Responsibilities:

    • Listening to and monitoring associate calls, emails and chat interactions for customer experience according to specified policies, thresholds, and procedures
    • Developing, aligning, implementing, measuring and reporting on customer quality evaluations across the Europe and providing feedback and reporting to the Team Lead
    • Supporting a culture of meeting and exceed a quality customer experience satisfaction scores
    • Identifying areas of improvement

    Requirements:

    • Working fluency in German is a must
    • Working fluency in English (B2) is a must
    • 1 year of experience in Customer Service and good knowledge of call center business
    • Experience as a Customer Care QA will be a big asset 
    • Experience in driving quality improvement and delivering quality in line with brand values in SSC/BPO/Sales area and/or working with quality tools will will be an asset
    • Cultural awareness and appropriate sensitivity in workings across multiple countries
    • Working knowledge of database applications such as MS Office is a must

    Benefits:

    • Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment
    • Great career opportunity with a leading international outsourcing company
    • Opportunity of personal development in a multinational working environment
    • Competitive salary with attractive set of social benefits

    The Administrator of the data is Wipro IT Servoces Poland in Warszawa, Poland. The data is gathered for the recruitment process needs. You have the right to access your data at any time and provide updates. Provision of the data in the scope defined in the Law dated 08.29.1997 on the Protection of Personal Data and other executive Acts is obligatory. Provision of the additional data is voluntary.