Quality Assurance Analyst with German

Your responsibilities

• Follow the compliance with the quality standards of the project/projects

• Identify, keep records, and inform the hierarchical superiors about the possible non-conformities of quality and their causes.

• Propose and apply corrective measures

• Control, monitor, and perform verifications in different phases of the process of aligning the quality of the activity performed by the employees

• Evaluate and identify the training and retraining needs of the project employees, submitting retraining proposals and suggestions for improvement to superior

Our requirements

What we offer

Do you value quality or quantity? Would you be able to follow, evaluate, and improve the quality standards of a project?

As a Quality Assurance Analyst, you are part of the Operations team, the center of our business. Within the role, you will be a bridge between our agents and clients. You will work to improve the quality of work of agents working on a specific account. Best of all is that you will have space for learning, growing, and building your career.

We take pride in our approach to diversity, as we believe it adds value to every organization and enriches each of our lives. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.