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Quality Assurance Analyst with Turkish / Hebrew / Portuguese / Russian

Wipro Poland sp. z o.o.About the company

  • Kraków

    Kraków, Lesser Poland
  • Offer expired 24 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Listening to and monitoring associate calls, emails and chat interactions for customer experience according to specified policies, thresholds, and procedures

  • Developing, aligning, implementing, measuring and reporting on customer quality evaluations across the Europe and providing feedback and reporting to the Team Lead

  • Supporting a culture of meeting and exceed a quality customer experience satisfaction scores

  • Identifying areas of improvement

Our requirements

  • Working fluency in Turkish, Hebrew, Portuguese, Russian’

  • Min B2 in English is a must

  • Min 1 year of experience in Customer Service and good knowledge of call center business

  • Experience as a Customer Care QA will be a big asset

  • Experience in driving quality improvement and delivering quality in line with brand values in SSC/BPO/Sales area and/or working with quality tools will will be an asset

  • Cultural awareness and appropriate sensitivity in workings across multiple countries

  • Working knowledge of database applications such as MS Office

What we offer

  • Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment

  • Great career opportunity with a leading international outsourcing company

  • Opportunity of personal development in a multinational working environment

  • Competitive salary with attractive set of social benefits

  • Benefits

  • private medical care

  • life insurance

  • fruits

  • retirement pension plan

  • coffee / tea

  • holiday funds

  • employee referral program

  • MultiSport card

Wipro Poland sp. z o.o.

Wipro Technologies is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

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