Quality Assurance Controller -


Rekrutacja zdalna

Rekrutacja zdalna

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Rekrutacja zdalna


Henryka Sienkiewicza 82/84


Gabi is reinventing the insurance broker model with technology, data, and human interaction. We are on a mission to make the process of finding the best home and auto insurance easy, straightforward, and transparent. We’re serious about building and using technology to save our customers money, time, and hassle, and we’re just getting started with what we will accomplish. We’re looking for people who are just as passionate about products that help make consumers’ financial lives easier as we are.

Founded in 2016, Gabi has raised over $39 million and currently employs over 100 people across its two locations: San Francisco, CA and Łódź, Poland.

Currently we are looking for a driven and open-minded Quality Assurance Controller for our office in Łódź.

Quality Assurance Controller - [rekrutacja prowadzona online]


  • Ensure high accuracy of company’s book of business, accounts and customers in line with internal policies and procedures
  • Develop processes that monitor the accuracy of policies issued by sales agents
  • Monitor the adherence to underwriting guidelines documentation requirements of 40+ US insurance carriers
  • Ensure seamless onboarding of customers with special attention to successful billing setup
  • Support a culture of meeting and exceed a quality customer experience satisfaction scores
  • Identify needs and opportunities for improvements and develop new efficient procedures and standards
  • Participate in various ad hoc projects


  • Minimum 3 years of experience working with quality topics in financial services, experience in customer service is naturally a big plus
  • QA background and experience in driving process improvements
  • Experience with auditing and manual tracking a plus
  • Advanced English (reading and writing)
  • Critical thinking and analytical skills with strong attention to detail
  • Diligent and analytical approach to problem solving
  • Knowledge of insurance sector will be an asset

We offer:

  • A unique opportunity to join a financially sound Silicon Valley start-up established by founders with a documented track record
  • Work in a people-oriented team with dynamic colleagues and leaders who are committed to exceeding the high standards set by our clients and by ourselves
  • Competitive salary and attractive benefits package based on employment contract
  • Dynamic career opportunities within a growing international company
  • Great and non-corporate atmosphere
  • Professional development paths
  • Flexible working hours
  • Medical & Life Insurance packages
  • Office in the center of Lodz
  • Fruity Tuesdays
  • Sport card
  • Lunch card
  • Board game evenings
  • Movie nights

When sending your application, it is mandatory to include consent 1 and consent 2 in your CV:

1)        I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Personal Data Protection Act as of 29 August 1997, consolidated text: Journal of Laws 2016, item 922 as amended.

2)        Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 roku o Ochronie Danych Osobowych; tekst jednolity: Dz. U. 2016 r. poz. 922). 

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