Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Quality Assurance Senior Manager

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Dębniki, Kraków
    Kraków, Lesser Poland
  • offer expired 3 months ago
  • contract of employment
  • full-time
  • manager / supervisor
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Lead the delivery of global initiatives including:

  • Design, implement and embed the new independent global Quality Assurance (QA) programme service, that provides an objective opinion on the effectiveness and efficiency of Assurance and facilitate 'best practice' alignment across the review teams. This will require the execution of the specific types of QA, as well as strategic consideration of QA sampling sizes, reporting formats and training/coaching activities.

  • Perform different types of QA, such as:

  • Continuous Monitoring: Identifying emerging adverse trends and significant matters through tracking of key indicators, service level agreement compliance and other management information.

  • ‘Cold’ QA: Sample assessments of individual reviews and issue closure validation post completion.

  • ‘Hot’ QA: Sample assessments of individual reviews, specific items (such as Terms of Reference/Reports) pre completion i.e., directly influencing the quality of key communications to stakeholders and upskilling colleagues in a live environment.

  • Thematic QA: Assessments of specific areas across multiple reviews/teams i.e., test scripts, sampling.

  • Drive the QA programme and promote quality standards, using their excellent understanding of assurance standards and best practice.

  • Provide written and verbal feedback of QA results to Assurance/Risk Steward Executive Committee (ExCo) members, their direct reports and/or Review Leads/Team members. This must be clear, concise, timely and drive appropriate remediation.

  • Where gaps are identified the role holder will provide coaching/guidance to upskill colleagues/teams and will also input to wider training plans.

  • The role holder will not have direct line management responsibility but when relevant will oversee / coach / develop other QA staff.

Our requirements

  • Experience of operating within a complex global financial services institution.

  • Excellent knowledge of Assurance frameworks (including all stages of Assurance reviews) gained from leading Independent 2LOD Assurance Reviews and/or 3LOD Internal Audits, and participating in control testing and writing reports summarising review conclusions.

  • General understanding of risk types such as resilience risk, regulatory risk and financial crime risk.

  • Advanced PowerPoint, Excel, Qlik, Archer and Helios. Camtasia or other learning platform knowledge advantageous.

  • Support high operational standards within the team – strong attention to detail and excellent written and verbal communication skills, including writing, editing and delivering reports to Senior Stakeholders.

  • Be innovative in executing all responsibilities, providing solutions to complex issues.

  • Be able to work autonomously and in partnership to deliver business value in pressurised environments and under tight timescales.

  • Through effective analysis of key information, support the identification and communication of emerging trends that may impact the effectiveness of Assurance.

What we offer

  • Competitive salary

  • Annual performance-based bonus

  • Additional bonuses for recognition awards

  • Multisport card

  • Private medical care

  • Life insurance

  • Corporate parties & events

  • CSR initiatives

  • Nursery and kindergarten discounts

  • Language classes

  • Financial support with trainings and education

  • Social fund

  • Flexible working hours

  • One-time reimbursement of home office set-up (up to 800 PLN)

  • Free parking


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Online assessment


Phone interview


Zoom interview


Welcome to HSBC!

If your CV meets our criteria, you should expect the following steps in the recruitment process:

  • Online skills test

  • Zoom interview with the hiring manager

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Scroll to the company’s profile