Quality Control Analyst (Insurance)

Xceedance Consulting Polska Sp. z o.o.

  • Pawia 21, Stare Miasto, Kraków
    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work, hybrid work
  • Immediate employment
  • More than one vacancy
    vacancies: 2
  • remote recruitment

Xceedance Consulting Polska Sp. z o.o.

Pawia 21

Stare Miasto

Kraków

Your responsibilities

  • Reviewing and analyzing various documents, including but not limited to policy documents, incident reports, financials, legal/court documents, etc.

  • Reviewing loss notifications and identifying claim loss details to create first notice of loss for various lines of business.

  • Reviewing bank details and amounts for correctness with documents issued by the claim owner.

  • Focusing on various operational areas, such as accuracy, delivery time, knowledge base and morale.

  • Performing 2nd pass Quality Checks - sampling quality checks to ensure effectiveness of the QC process.

  • Quality checking and analyzing data to identify areas of improvement.

  • Designing, planning and implementing improvement plans.

  • Preparing root cause analyses.

  • Supporting the team by auditing daily tasks.

  • Ensuring adequate documentation and quality of data.

  • Preparing dashboards and reports.

  • Coordinating with our clients on process related issues and updates.

  • Driving a continuous improvement culture.

Our requirements

  • Analytical, problem-solving, root cause analysis and decision-making skills

  • Quick and keen learning with strong MS Excel skills

  • Attention to details is critical

  • Very good knowledge of English

  • Good knowledge of German, Spanish or French (at least B1)

  • Creativity and ability to question status quo

  • Interest in working in a dynamic international environment.

  • A positive attitude and sense of humor are a must!

  • Knowledge of Six Sigma, experience with Lean, and previous project management experience would be advantageous and highly regarded.

What we offer

  • Unique personal & professional development at one of the pioneers in professional insurance support

  • Getting to know end-to-end insurance process (global perspective)

  • Ongoing professional trainings

  • Your own personal training budget

  • Luxmed medical coverage for you and option to extend it to your family/partner

  • Flexible hours (we start between 7 and 10am)

  • Hybrid work.

  • Competitive salary

  • Flexible benefits

  • Great atmosphere created by passionate people (and not only about work)

  • Friendly working conditions

Benefits

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • dental care

  • corporate library

  • extra leave

  • competitive salary

  • Your own personal training budget

  • friendly atmosphere

Role description

Are you data savvy? Do you have a desire to seek out the righteous? Do you have an adaptable and curious mind? Are you a radar for opportunities for growth (beyond your own garden)? In order to ensure we are delivering outstanding quality services to our clients, we have established a Quality Assurance function within our Krakow Center. We are looking for an experienced Quality Assurance Analyst to join our QA Team, who will gather and evaluate data from our Claims Team to ensure it meets the company’s quality standards. This role is driven and visible by our clients, so you can definitely expect to have exposure to and to connect with leading industry experts, as well as our experienced colleagues in other locations worldwide.

We are looking for a capable colleague - someone with a high attention to detail who can assess a wide range of data and processes; but someone who is also CCC (creative, cordial and communicative) - to accompany us on our mission of uniqueness and excellence. If this is you, then step this way!

Xceedance Consulting Polska Sp. z o.o.

Imagine working for an organization that truly believes in a set of values which drive its performance, define its culture and help it grow. Imagine that in the center of it all is a team of individuals united in creating a diverse, unique workplace and business experience.

As an industry-focused managed services company, Xceedance partners with insurers, reinsurers and brokers worldwide. Clients rely on us to launch new products, drive operations, implement cutting-edge technology and deliver advanced analytics capabilities and process optimization.

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