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Quality Control & Internal Audit Specialist

Lufthansa Global Business Services sp. z o.o.

  • Kraków

    Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Your responsibilities

  • Quality control & Internal Audit Specialist is responsible for operational performance assessment of LGBS as service provider through regular assessment of Internal Controls effectiveness and Key Performance Indicators.

  • Internal Controls Performance Assessment Team is central internal audit unit, which key goal is to provide management with assessment of operational performance and risks management.

  • QC&IA Specialist will work with Operational teams by requesting root cause analysis of identified deficiencies as well as implementation of corrective and preventive measures in order to continuously support the company in improving operational performance.

  • QC&IA Specialist will support ICPA TL in providing evidence for various audits, data analysis and special investigations.

  • Assesses Key Performance Indicators design and results (samples testing).

  • Assesses Internal Controls design and effectiveness.

  • Assesses quality of process documentation.

  • Maintains up to date and adequate procedures for Internal ICPA processes.

  • Supervises root cause analysis and corrective & preventive measures implementation.

  • Successfully interacts with various internal departments (predominantly Operations and Process Management). Acts as trusted partner.

  • Actively seeks for operational performance improvement opportunities, including harmonization of processes.

Our requirements

  • Master's/ Bachelor's degree (or close to accomplishment).

  • Proficient with MS Office (in particular Excel, PowerPoint), SAP, IRIS desirable.

  • English language advanced.

  • German language nice to have.

  • Diligent, independent and systematic approach to work.

  • Analytical and conceptual mindset.

  • Attention to detail and focus on deliverables quality (end user perspective).

  • Communication and presentation skills (verbal and written).

  • Clear and concise documentation skills.

  • Proactivity can do attitude.

  • Focused on processes harmonization & automation, efficiency.

  • Basis of risk and control concept (why we need controls).

  • 3 years of experience in BPO/ Service Delivery financial processes or/and basic experience (eg. 1 year) in quality assurance/ audit.

What we offer

  • Hybrid working model - during pandemic majority of teams work 100% from home

  • Opportunity to work from each part of Poland during remote work

  • New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)

  • Possibility to fulfil a dream about far journeys with attractive travel benefits

  • Access to LinkedIn Learning online courses and trainings prepared by our amazing training team :)

  • Continuous improvement environment

  • Supportive & friendly working atmosphere - we work towards a joint success


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • remote work opportunities

  • flexible working time

  • corporate products and services at discounted prices

  • integration events

  • corporate library

  • leisure zone

  • extra social benefits

  • pre-paid cards

  • employee referral program

  • charity initiatives

Lufthansa Global Business Services sp. z o.o.

About Lufthansa Global Business Services Sp. z o.o.

Lufthansa Global Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

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