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Quality & Improvement Analyst with English in Service Control Department - new role in SSC!

  • Katowice, śląskie pokaż mapę
  • Specjalista
  • 2017-07-28

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Antal is a leader in executive recruitment and HR consulting services. The brand is present in 35 countries and has been operating in Poland since 1996. Antal International offices in Warsaw, Wrocław, Cracow, Poznań and Gdańsk conduct projects across Poland and abroad for biggest global corporations and local businesses operating in all sectors of the economy. The Antal SSC & BPO team specializes in providing recruitment services for shared services and outsourcing centres. Its projects involve searching for candidates to fill positions that require advanced technical or managerial skills, as well as high-volume recruitment associated with creating new structures or new teams within a short timeframe. The Antal SSC & BPO division consists of sections specializing in the following disciplines: Finance & Accountancy, Banking Operations, Payroll/HR, Legal Operations, Customer Service/IT Helpdesk, Purchasing, Supply Chain.

    Are you an analytical person, who can look at the process from business perspective?

    Do you always strive for good quality?

    Yes? Don't wait, apply!

    I am seeking

    Quality & Improvement Analyst in Service Control Department

    to join my Client's company

    Location: Katowice

    What will you be responsible for?

    • monitoring the effectivenes of delivery of Technology services,
    • analysing how processes work,
    • identifying areas that need improvement,
    • investigating escalations,
    • cooperating with Service Control Manager to improve the service, 
    • working across teams,
    • preparing reports & presentations.

    If you:

    • have previous experience of working in Service Management / Service Desk area,
    • are very analytical person, who can look at the process from business perspective,
    • are communicative person who can work across different teams,
    • speak English fluently,
    • have University Degree,
    • want to live & work in Wrocław,
    do not hesitate!
    Send your CV (in English) and let's talk about Your Career!

    What will you gain?

    • Excellent opportunity to develop your professional skills in Service Control area,
    • Possibility of gaining valuable experience,
    • Work in modern office in the heart of Wrocław,
    • Stable employment,
    • Attractive salary and benefit package, including Private Medical Care, Sport Card, Co-financing of language courses and many, many more!
    Interested? Would you like to know more? Let me know!
    Let's talk about Your professional future!
    Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania. Justyna.Lach@antal.pl

    Please be informed that the SSC is located in Wrocław - the job advert appears in different cities to attract candidates considering relocation to Wrocław.

    To learn more about Antal, please visit www.antal.pl
    I agree to my personal data, contained in the recruitment documents (in particular: the CV), being processed by Antal Spółka z ograniczoną odpowiedzialnością [limited liability company] headquartered in Wroclaw (address: ul. Gwiaździsta 66, 53 – 413 Wrocław), a recruitment agency registered with the office of Marszałek Województwa Mazowieckiego [Marshall of the Mazowieckie Voivodeship] under the number 496, for the purpose of carrying out recruitment processes - in accordance with the Personal Data Protection Act of 29 August 1997 (Dz. U. No. 133, Item 883, as amended) I am aware that making the abovementioned personal data available is voluntary and I am also aware that I have the right to access and amend my personal data - in accordance with the Personal Data Protection Act of 29 August 1997 (Dz. U. No. 133, Item 883, as amended). This agreement may be revoked at any time.