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Quality Regulatory Assurance Representative
Citi PolandAbout the company
- Olsztyn, Warmian-Mazurian
- offer expired 2 years ago
- contract of employment
- full-time
- specialist (Mid / Regular)
Your responsibilities
- The Quality Regulatory Assurance Rep 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in depth knowledge of team objectives. Understands how assigned duties contribute to the work of the team/unit and how the units coordinate their efforts and resources to achieve the objectives of the function. Ensures the quality and service of self and others. May recommend new options to enhance productivity in accordance with guidelines. Requires tact and diplomacy when exchanging complex or sensitive information with others. Is sensitive to audience diversity. Basic knowledge of the organization, the business and its policies required. Typically responsible for resolving basic to moderately complex problems based on practice
- Processes client’s requests related to system set up including signatories’ updates and documentation lodgment.
- Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
- Provides response to client and internal inquiries.
- Applies appropriate bank’s regulations while processing the requests. Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
- Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to). Verification and authorization of data entered in the systems. Ensures all queries are dealt with in an efficient and timely manner. Escalates urgent / risk issues through the appropriate escalation channels.
- Assists in the implementation of validated process improvements.
- Understands procedures and controls for operational processes.
Our requirements
- Previous experience in financial services preferred
- Customer communication experience (internal/external)
- High attention to details
- Good PC skills (Excel, Word)
- Ability to organize own work and manage time
- Flexible and adaptable approach to a constantly changing work environment
- Proficient knowledge of English (written and spoken)
- Education:
- High School diploma or equivalent
What we offer
- Stable employment on the basis of full-time job contract
- Opportunity for professional development with access to unlimited number of various trainings
- Excellent global career growth opportunities
- Attractive benefits package (Medicover, Multisport, private pension plan, life insurance etc.)
- Supportive and friendly team mates and managers
- International and multicultural work environment with opportunity to use English every day
The World's Most Global Bank
Citi is the leading global bank with a history spanning more than 200 years and which serves more than 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of world-class financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services and wealth management.
Citi Solutions Centre Poland
Citi Solutions Centre Poland, acting under Citibank Europe plc has locations in both Warsaw (HQ) and Olsztyn. We opened in 2005 with just 57 employees; today we are a diverse team of over 5000 serving 96 countries from all continents. We work across the full spectrum of Citi business areas, including Anti-Money Laundering, Markets & Securities Services, Private Bank Operations, Technology, Treasury and Trade Solutions, Internal Audit, and more.
Citi Olsztyn
We have ensured the Olsztyn office to be a convenient, efficient and comfortable workspace for our staff. Spacious kitchens, relaxing chill out zones and quiet rooms, showers and space to park your bike, as well as splendid views are all available to the staff of the office. To them, working here provides access to the best in class office space found in the heart of the city.
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyQuality Regulatory Assurance Representative, aleja Marszałka Józefa Piłsudskiego 36, Olsztyn