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R&D/BAS ServiceNow Senior Consultant

  • Łódź, łódzkie pokaż mapę
  • Specjalista
  • 30.10.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.


    Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. Fujitsu Global Delivery Center Poland employs specialists within six business lines: Research & Development and Business Application Services, Remote Infrastructure Management, BPO, Service Management, Service Desk and EMEIA Finance and Supply Chain Services. We invite to our team programmers, IT specialists, administrators and IT engineers, candidates interested in career in IT, accounting and finance specialists, linguists and customer service professionals.

    R&D/BAS ServiceNow Senior Consultant

    About the job

    About the Role:

    Fujitsu is a driver of digital transformation in a world which requires an extreme level of connectivity: A hyper connected business, hyper connected world, automation and integration, digital learning, connected services and other solutions Fujitsu offers to help their clients with their challenge of digital transformation.

    To strengthen this expertise, we are looking for an IT Technical Services Manager in the area of ServiceNow Application Management. This role will report into the Central European ITG EAI Authority.

    Working closely with ITG project teams, service management, technical management and support, the role focuses on the day-to-day management of the ITG ServiceNow instances to ensure that development, upgrade and housekeeping activities are performed in a planned and controlled manner.

    Core competency is experience in application platform management, in particular the dynamic of the ServiceNow SaaS environment.

    You will be a part of fast growing R&D/BAS organization.

    Key responsibilities:

    • Problem Management incl. root cause analysis esp. in cooperation with 2nd and 3rd Level support groups, development teams, CoE team and Problem Manager; known error documentation for 1st, 2nd and 3rd Level.
    • Change Request management – discussing requirements, solution and cost options with ITG service managers and business service representatives.
    • Leading the development process & managing development prioritization.
    • Leading defect analysis with technical support.
    • Understanding of the capabilities of ServiceNow application modules.
    • Working with Integration capabilities in ServiceNow.
    • Reviewing the provision of security protections and leading the resolution of security issues.
    • Working in ServiceNow HI portal to log and manage support tickets through with ServiceNow support teams.
    • Managing the major upgrade strategy execution for the ITG ServiceNow instances.

    Required Skills and Experience:


    • 1.5 Years + of hands on ServiceNow experience providing support, implementation and administration of a ServiceNow environment.
    • 3 Years + of experience of Level 3 Application support.
    • Expert IT Knowledge.
    • Experience in ServiceNow domain separation.
    • 2 Years+ of experience in Application Development.
    • Demonstrable proficiency in JavaScript.
    • Advanced networking knowledge.
    • ITIL Methodology awareness.
    • Ability to perform complex diagnosis of dynamic web applications.
    • Strong command of English, including technical vocabulary.
    • Ability to communicate with high-level management.
    • Ability to quickly adapt and learn additional skills.
    • Readiness for intensive training and certification sessions.
    • University degree or equivalent education or experience.


    • ServiceNow Administration certification.
    • ITIL Foundation certificate.
    • ServiceNow Implementation Boot camp Certification.
    • Experience of working in a DevOps environment.
    • LEAN IT certificate.
    • SCRUM / AGILE certificate.

    Why Fujitsu ?

    Opportunities to build a successful career path
    Flexibility - we are open to dialogue– many positions allow working part time or home office
    Internal and external training
    Attractive salary
    Great atmosphere and a chance to work with inspiring people from all around the world
    Integration events and Corporate Social Responsibility projects
    Unlimited access to training platforms
    Relocation support
    Private medical care
    Sport cards (OK System, Benefit System) – access to sports facilities throughout the city/Lunch subsidies
    Discounts for Fujitsu employees in many places throughout Lodz
    Fresh fruit
    Find and visit us!

    FujitsuTextorial Parkul. Fabryczna 1790-344, Łódź
    Nowa Fabryczna
    ul. Składowa 35
    90-127, Łódź

    University Business Park Ul. Wólczańska 17890-530 Łódź

    I declare that I consent to processing by Fujitsu Technology Solutions Sp. z o.o. registered in Warsaw (02-231) at 137 Jutrzenki Street, my personal data contained in my application in order to carry out the recruitment process, in relation to art. 6 par. 1 lit. a of the General Data Protection Regulation dated April 27, 2016.


    We hereby inform you that:

    1. the administrator of your personal data is Fujitsu Technology Solutions Sp. z o.o. registered in Warsaw (02-231) at 137 Jutrzenki Street;
    2. contact with a person, who performs the tasks of the Data Protection Officer at Fujitsu Technology Solutions Sp. z o.o., is possible via an email address: [email protected]) or in writing to the address of the data administrator with the note „Data Protection Officer”;
    3. processing of personal data within the scope provided in the application takes place in order to conduct and resolve the recruitment process for the position, while the legal basis for their processing is art. 6 par. 1 lit a of the General Data Protection Regulation dated April 27, 2016.;
    4. Your personal data might be transferred to other entities of Fujitsu Technology Solution with which Fujitsu Technology Solutions Sp. z o.o. cooperates in the realization of the recruitment process.
    5. Your personal data might be forwarded to
      1. Izrael on the basis resulting from decision of the European Commission about the appropriate level of protection of personal data.
      2. Japan, using appropriate protection in the form of standard data protection clauses approved by the European Commission
      3. You have the right to obtain copies of data transferred to a third country based on a written request submitted to Fujitsu Technology Solutions Sp. z o.o.;
    6. Your personal data will be kept for the period of 12 months from the moment the application;
    7. You have the following rights related to the processing of personal data by the administrator:
      1. access;
      2. rectification;
      3. remove;
      4. processing restrictions;
      5. raise objections to the processing;
      6. transferring data to another personal data administrator;
      7. raise objection to the processing of data in the process of automated decision making, including profiling;
    8. You have the right to withdraw your consent to the processing of your personal data at any time, without affecting the legality of the processing which has been carried out on the basis of consent before its withdrawal;
    9. You have the right to lodge a complaint with the supervisory body competent for personal data protection, if you acknowledge that the processing of your data violates the provisions of the General Data Protection Regulation dated April 27, 2016.;
    10. providing Your personal data is voluntary, but necessary to take part in the recruitment process;
    11. Your personal data will not be processed in the process of automated decision making.