Recoveries Consultant with Spanish

  • Warszawa, mazowieckie pokaż mapę
  • Specjalista
  • 25.02.2019
  • Ważna jeszcze 3 dni (do 27.03.2019)

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    An e-commerce company, Groupon inspires its users to visit interesting places close-by, travel and discover new activities, while offering a wide range of products as well. It also provides its partners with tools and support, which help them to develop and manage their businesses.
    In less than eight years of operating in Poland, Groupon grew from a company that hired less than ten people and fit in a small room into a leader of local trade, and is currently a place where more than 1000 employees have the opportunity to develop their skills and competences in a friendly atmosphere. With offices in Warsaw and Katowice, our global Shared Service Center entity is constantly growing supporting Groupon business within all sorts of operations. We believe that great companies are made by great people.

    Groupon is currently looking for candidates for the position of:

    Recoveries Consultant with Spanish
    Miejsce pracy: Warszawa
    Recoveries Consultants are the knowledge pool of the Recoveries department and reports to Recoveries Manager. They are responsible for conducting the necessary checks on all recoveries. They must be available as a contact point within the department and be fully aware of the recoveries process and workflow with the ability to identify and repair flaws in the Groupon payments process.

    This role requires that the individual work closely with multiple departments across Groupon, as they explore and attempt to recover the financial loss to Groupon. The Recoveries Consultant must demonstrate good negotiation skills, the ability to handle difficult conversations and core decision-making skills whilst being driven to increase the department’s contribution to the bottom line. 


    • Understand the recoveries workflow and perform the recovery of any overpayment
    • Be able to evaluate the type of overpayment made while reconciling a merchant/ customer account
    • Building inter department relations for effective communication and process building
    • Become a contact point for the team with a sound knowledge of all processes and pending recoveries
    • Investigate escalated issues and cases and prepare extensive reports where necessary
    • Improve current processes in accordance with the department’s needs
    • Contacting and negotiating with merchants/ customers for overpayments in relation to the recoveries process
    • Reporting any potential threat spotted to the revenue or processes of the company
    • Maintaining discretion and professionalism given the sensitive nature of the role
    • Cultivating relationships with multiple departments across the company to enhance the risk function
    • Training customer and merchant-facing departments on best practices to minimize the chances of overpayments, or increase in refunds
    • Holding payments and/or removing features from active status in order to prevent financial loss
    • Be available to perform additional tasks set by the Recoveries Manager on an ad hoc basis


    • Excellent written and verbal communication skills in English and Spanish (C1 level)
    • Strong analytical & problem solving skills
    • Ability to self-start and self-direct in an unstructured environment
    • Comfortable making creative judgment calls and handling difficult conversations



    • Bachelor's or Master’s degree in Business discipline preferred
    • Previous experience in collections, risk, finance, insurance or credit management is nice to have



    • Employment contract and competitive salary based on your experience and skills;
    • An attractive monthly bonus system;
    • International exposure and opportunity for growth within a renowned global company;
    • Wide range of employees’ benefits, including health care and sports card;
    • Friendly working atmosphere and the ability to have home office from time to time;
    • Employment in a dynamically growing company with an established position in the market;
    • A role that has a real impact on business solutions;
    • Workplace in the center of Warsaw (Plac Zawiszy)


    Monthly bonus (MBO)
    Attractive Groupon discounts
    Remote work privileges
    Chillout zone
    Training & development programmes
    Company events & parties
    Private medical care
    MultiSport card
    Free beverages
    Free breakfast
    Fresh fruit
    Osoby zainteresowane prosimy o przesyłanie aplikacji klikając w przycisk aplikowania.