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Regional Business Support Specialist

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kraków, Lesser Poland
  • offer expired 2 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a



Your responsibilities

  • Support Relationship Managers (RMs) in activities related to processing of credit transactions, as well as credit administration and related activities

  • Conduct market research aimed at updating credit reviews, including analysis of financials (incl. financial modelling), industry, and competitors

  • Complete client pricing documentation for assigned large corporate clients

  • Coordinate with operations for limit setup, drawdown, approval conditions and covenant monitoring

  • Participate in client meetings and conferences

  • Perform all other job-related tasks as requested by RMs and/or Line Manager

  • Support RMs in conducting credit analysis and writing credit applications for corporate clients, based on publicly available sources as well as information delivered by Relationship Management team

  • Assist RMs in collateral/security monitoring, including making periodical review of the assigned portfolio

  • Coordinate with customers or loan agents when needed to collect information or discuss related topics

  • Compliance with internal policies and procedures

  • Support RMs in compliance with regulatory requirements in terms of periodic review of the assigned portfolio, proper classification of exposures, adequate structuring of recommended transactions

  • Act as the primary coordination person for engagement with Credit Operations

Our requirements

  • Solid experience in financial analysis and financial modelling

  • Excellent communication skills (verbal and written) in English

  • Experience with financial and risk tools and ad-hoc client queries

  • Committed to delivering high quality work and have a professional critical attitude while having the ability to monitor and uphold high quality of service to clients (internal and external)

  • Eye for detail, result-oriented and like to work pro-actively

  • Can-do approach and creativeness in dealing with problem matters

  • Self-driven and resilient and able to thrive in a challenging environment

  • Analytical thinking skills

What we offer

  • Competitive salary

  • Annual performance-based bonus

  • Additional bonuses for recognition awards

  • Multisport card

  • Private medical care

  • Life insurance

  • One-time reimbursement of home office set-up (up to 800 PLN)

  • Corporate parties & events

  • CSR initiatives

  • Nursery and kindergarten discounts

  • Language classes

  • Financial support with trainings and education

  • Social fund

  • Flexible working hours

  • Free parking


  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages

Online assessment


Phone interview


Zoom interview


Welcome to HSBC!

About the role

The Regional Business Support Specialist would be part of RBS Team based in Cracow to support processing of credit transactions and related admin activities for HSBC businesses across several European countries. The jobholder will play an important role in supporting Relationship Management teams from various European locations in credit and other business-related activities.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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