sharing the costs of sports activities
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Oferta pracy
(Regional CIO) IT Technical Specialist with Czech
HSBC Service Delivery (Polska) Sp. z o.o.About the company
- Kraków, Lesser Poland
- offer expired 3 years ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- remote recruitment
Technologies we use
Expected
Windows Server
Active Directory
MS SQL
Your responsibilities
- Maintain IT infrastructure which is critical to support day-to-day business operations (e.g. clearing-payments, payroll, global market operations)
- Provide local application support of country specific systems such as regulatory reporting to Czech National bank, local payroll and accounting systems, statutory inquires system for government subjects etc.
- Manage incident resolutions with Czech speaking technology 3rd parties (IT vendors) as well as regulatory subject (Czech national bank IT teams)
- Be key contributor to supporting the day-to-day operation of these service components, in line with agreed availability and performance levels.
- Identify, monitor, drive and track service improvements creating & managing a culture of continuous improvements
- Collaborate with other members of Wholesale IT team and share knowledge and practices
- Keep line and functional management aware of any developing issues that may have an impact on service
Our requirements
- Proven experience in IT support and good understanding of service management techniques (including change/problem/incident management)
- Strong technical skills and experience with Windows Server, Active Directory, MS SQL and networking technologies
- Knowledge of the following applications and technologies is a benefit: PTS, Helios, Fire, .Net, MS Access, windows scripting
- Strong analytical skills with ability to understand complex technical engineering projects
- Previous experience from working in financial institution is a benefit
- Good communication skills, problem solving and negotiation ability with non-technical users
- English language skills both written and spoken
- Czech language skills both written and spoken
Benefits
- private medical care
- sharing the costs of foreign language classes
- sharing the costs of professional training & courses
- life insurance
- remote work opportunities
- flexible working time
- integration events
- corporate sports team
- doctor’s duty hours in the office
- retirement pension plan
- corporate library
- no dress code
- video games at work
- coffee / tea
- parking space for employees
- leisure zone
- extra social benefits
- employee referral program
- opportunity to obtain permits and licenses
- charity initiatives
- family picnics
- extra leave
Recruitment stages
1
Phone interview
2
Online assessment
3
Zoom interview
4
Welcome to HSBC!
HSBC Service Delivery (Polska) Sp. z o.o.
HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.
HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.
Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.
Role purpose
- Provide operational support of local applications and IT infrastructure used by the business in HSBC Czech Republic and other teams in global service centers
- Participate in project implementations and strategic technology transformation initiatives
- Provide 1st and 2nd level of business users support
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(Regional CIO) IT Technical Specialist with Czech, Kapelanka 42a, Kraków