Oferta pracy

Regional Senior HR Operations Manager


  • Lower Silesia

    Lower Silesia
  • offer expired 12 days ago
  • contract of employment
  • full-time
  • manager / supervisor
  • home office work
  • remote recruitment

Your responsibilities

  • Continue to build a HR solid foundation across EMEA (existing and new markets) ensuring that the employee lifecycle processes are current, mapped, automated and delivered to the business in the most effective way.

  • Lead a team of HR country leads (and their teams) across EMEA to enable the business and support growth, while leveraging our HR Shared Services team to deliver HR automation and transactional tasks.

  • Develop a thorough understanding of all HX Connect processes and systems used across the region and improve consistency while adapting to local nuances and specific business needs.

  • Create a strong culture of partnership between HR EMEA and HRSS ensuring continuous calibration, learning exchanges and change management back to your teams and the organisation, ensuring that service level remains on target. Monitor Power BI to ensure early intervention where necessary.

  • Represent EMEA during the implementation of a new global processes such as Kronos, Oracle Enterprise (HRIS) and other people systems.

  • Represent EMEA during new location set up, taking the lead for all Employee Lifecycle processes, partnering with HRSS and establishing ways of working.

  • Educate line managers on the organization’s practices, local legal requirements and HR systems and processes.

  • Lead on the development and maintenance of all people policies, procedures, processes required to deliver a human resource service capable of ensuring that the business discharges its duties efficiently and effectively.

  • Partner with various leaders and provide guidance on the delivery of the company’s HR policies and regulations.

  • Provide advice on employee issues, coaching HR country leads and managers to ensure effective and professional support on how to manage people and resolve employee issues including grievance and disciplinary processes and terminations.

  • Ensure compliance with local employment regulations and legal requirements as well as all related aspects of GDPR.

  • Stay current on industry trends, employment law and best practice to provide guidance to managers and staff on all HR legal and compliance issues.

  • Work in partnership with the Regional HRBP to develop and track key HC metrics and provide a monthly review of people trends and insights to support decision making and transformation.

  • Direct team performance. Identify areas of opportunity such as training, performance management, communication and recognition that will enhance the work environment and team success.

  • Act as thought partner with senior leadership to continuously improve processes, define, implement and execute operational strategies.

  • Considering the upcoming Oracle global implementation, strategically re-think the current ways of working, taking into account systems, processes, stakeholders and people.

  • Continue to leverage technology to improve the employee experience, increase productivity and build an extensive internal local and global HR network.

  • Lead HR Operations team members through change associated with new technology, new processes, new team members and a growing business.

Our requirements

  • Bachelor’s degree in Human Resources, Business or related field or equivalent experience.

  • Previous leadership experience or HR functional expertise.

  • Experience managing teams through change.

  • Demonstrated leadership skills with a focus on developing talent within the organization.

  • Proven political savviness at building professional relationships and influencing stakeholders, including executives; demonstrated courage in the face of adversity.

  • Proven negotiation skills with the ability to gain agreement while keeping both the client and the goals of the HR function organization in mind.

  • Demonstrated problem solving, conflict resolution, networking, continuous improvement, and digitally savy.

  • Ability to multi task and prioritize/handle competing priorities in a fast-paced environment.

  • Proven effective written and verbal communication skills with the ability to develop both written and verbal executive summaries.

  • Ability to act as thought partner with senior leadership.

  • Self-motivated to take initiative and ownership on issues and identify when escalation is needed.

  • Ability to demonstrate awareness of and acknowledgement of market differences, including cultural differences and legislative differences.

  • Multi-Lingual i.e. English and one other language.

  • Experience in working with HR Information Systems software: Workday, SAP, Service Now and Microsoft.

  • Comfortable in a fast-paced and complex matrix environment and relish working in a change environment.

  • Adept at communicating, influencing, coaching, educating, challenging and managing senior stakeholders.

  • Understand operating in a COE model and how to leverage those relationships to deliver large scale projects.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • integration events

A Bit More About Your Role

We have an opening for a Regional Senior HR Operations Manager, working remotely based out of the UK, Poland, Bulgaria or Greece.

The Regional Senior HR Operations Manager will support the Executive Director of HR, EMEA to deliver Human Resources capability that supports people and business enablement. The role will have a key focus on building a best-in-class HR operation, deliver transformation initiatives, partner with COEs to leverage global expertise, develop teams in existing and new locations and use people analytics to drive the people agenda.

Our team is located across EMEA and we leverage the global scale of TTEC to drive productivity, create value and deliver sustained results for our people. TTEC EMEA employs 2,800 employees with a plan to grow the business 5 x in 5 years.


TTEC EMEA is experiencing rapid growth across the region, so it’s a great time to join the team. We are an award winning global CX technology and services innovator for end-to-end, digital CX solutions. We serve iconic and disruptive brands, our outcome-based solutions touch every virtual interactive channel and improve each step of the journey.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Scroll to the company’s profile