Oferta pracy

Regional Service Manager - individual client facing role

Citi Poland

  • offer expired a month ago
  • contract of employment
  • full-time
  • senior specialist (Senior)
  • hybrid work
  • Immediate employment
  • More than one vacancy
    vacancies: 3
  • запрошуємо працівників з України
  • Робота для іноземців
    без польської
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Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Citi Poland

aleja Marszałka Józefa Piłsudskiego 36

Olsztyn

Your responsibilities

  • Serve as a senior contact for key Institutional Client Group (Financial Insurance Clients or Corporate Clients) responding to overarching servicing and operational issues

  • Acting as their advocate and owning the portfolio client experience relationship end to end across EMEA region and products

  • Managing the oversight and escalation of the delivery of the client requests and focusing on proactive service management

  • Ensures the delivery of market-differentiating service by acting as the client’s advocate, anticipating client needs, and developing client confidence in Citi’s products and processes

  • Delivers proactive service management through relationship, scorecard, and billing analysis

  • Delivers client metrics and participates in communication sessions with all constituents (i.e. Regional single points of contact & Service Delivery partners).

  • Establishes, provides input, and tracks operational metrics and service level requirements to achieve business goals

  • Eliminates delays, services issues and facilitates resolutions to drive cross-regional & cross-functional process improvement opportunities

  • Acts as a client advisor by providing guidance and support to ensure a seamless client experience across regions

Our requirements

  • 5+ years relevant experience

  • Previous experience in client facing level 1 tech support or client service

  • Finance, corporate treasury background would be an asset

  • Excellent attention to detail, interpersonal and verbal & written communication skills

  • Ability to educate clients on navigation and functionality in a virtual environment

  • Ability to analyze potential issues, document the relevant details and escalate to the appropriate tech/product/etc.

  • Excellent organizational, time management, prioritization & problem-solving skills

  • Additional languages would be an asset (preferably French, German, Russian) but primary language requirement is English

What we offer

  • Competitive salary connected with annual salary review and discretionary annual performance bonus

  • Social benefits (private healthcare, award winning pension scheme, multisport, life insurance, holiday allowance, anniversary program, competitive maternity and paternity scheme)

  • Hybrid model of work – from modern offices and from home, flexible working hours

  • Working in a friendly, dynamic, supportive and diverse environment – including multiple affinity and social networks & voluntary activities to engage with

  • Structured onboarding process and extensive training offering (e.g. including Udemy, Degreed)

  • Opportunity to have an influence on the way you perform your tasks - our teams are constantly looking for new and better ways and we encourage all improvement ideas

  • Unlimited development opportunities within Citi global network.

  • Exposure to a wide range of internal stakeholders as well as to senior management

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • corporate sports team

  • retirement pension plan

  • preferential loans

  • video games at work

  • coffee / tea

  • leisure zone

  • extra social benefits

  • employee referral program

  • charity initiatives

The World's Most Global Bank

Citi is the leading global bank with a history spanning more than 200 years and which serves more than 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of world-class financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services and wealth management.

Citi Solutions Centre Poland

Citi Solutions Centre Poland, acting under Citibank Europe plc has locations in both Warsaw (HQ) and Olsztyn. We opened in 2005 with just 57 employees; today we are a diverse team of over 5000 serving 96 countries from all continents. We work across the full spectrum of Citi business areas, including Anti-Money Laundering, Markets & Securities Services, Private Bank Operations, Technology, Treasury and Trade Solutions, Internal Audit, and more.

Citi Olsztyn

We have ensured the Olsztyn office to be a convenient, efficient and comfortable workspace for our staff. Spacious kitchens, relaxing chill out zones and quiet rooms, showers and space to park your bike, as well as splendid views are all available to the staff of the office. To them, working here provides access to the best in class office space found in the heart of the city.