Regional Service Manager with German/French

Citi Poland

  • Warszawa

    Warszawa, Masovian
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular), senior specialist (Senior)
  • hybrid work
  • remote recruitment

Your responsibilities

  • Frequent proactive client communication: regular conference calls resulting in action plans

  • Schedule, organize and carry on regular client service face to face reviews in collaboration with other functional areas where relevant

  • Influence clients to ensure that their programme operates optimally for both the customer organisation and Citi

  • Day-to-day issue resolution with key contacts at the client’s organization with an emphasis on resolving the root causes of any issues

  • Taking ownership of issues and coordinating resolution

  • Create Opportunities for Proactive Programme Improvement. Practice effective continuous process improvement within Operations and with a client to reduce errors, bottlenecks and ultimately, costs

  • Identify areas to cross sell products / solutions to existing clients and work with the Citi teams to develop these leads

Our requirements

  • Fluent English and fluency in French/German

  • A minimum of 2 years of experience in business to business customer service, account management or sales

  • Excellent Presentation & Communication Skills

  • Highly articulate, with influential verbal and written skills

  • Strong MS Office and Analytical skills

What we offer

  • Opportunity to work in an international and diverse environment.

  • Exposure to a wide range of internal stakeholders as well as direct engagement with senior management

  • Private healthcare and group insurance

  • Private pension scheme

  • Flexible work schedule and working in hybrid mode (3 days from office, 2 day form home office)

  • Multisport program

Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate products and services at discounted prices

  • corporate sports team

  • retirement pension plan

  • preferential loans

  • video games at work

  • coffee / tea

  • leisure zone

  • extra social benefits

  • employee referral program

  • charity initiatives

The World's Most Global Bank

Citi is the leading global bank with a history spanning more than 200 years and which serves more than 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of world-class financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services and wealth management.

Citi Solutions Centre Poland

Citi Solutions Centre Poland, acting under Citibank Europe plc has locations in both Warsaw (HQ) and Olsztyn. We opened in 2005 with just 57 employees; today we are a diverse team of over 5000 serving 96 countries from all continents. We work across the full spectrum of Citi business areas, including Anti-Money Laundering, Markets & Securities Services, Private Bank Operations, Technology, Treasury and Trade Solutions, Internal Audit, and more.

Citi Warsaw

Our employees took the lead on choosing equipment for our relaxation spaces, as well as the names of conference rooms in our HQ. That is why we hold meetings in "Winterfell", "Narnia", "Rohan" or "Gotham City". In a special area called the Sky Office, colleagues can not only relax, eat lunch and play table tennis, but also use the area for training, social dialogue, and business forums. You'll also find amenities such as parking facilities and bike racks at all our sites, and a medical centre in our HQ in Warsaw.