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Relationship Partner - Associate - Russian speaker "Job Details"

J.P. Morgan Poland Services sp. z o.o.

J.P. Morgan Poland Services sp. z o.o.

aleja Jana Pawła II 19



Your responsibilities

  • Manage the KYC book of work New Business/Renewals for your designated Front Office sub-LOB to prioritize active requests, provide status updates of key onboardings managing the end to end process

  • Awareness of Business forward planning

  • Build and develop strong partnerships, identify challenges and eliminate roadblocks with all internal partners

  • Work with the Front Office teams, directing clients as required, to obtain all necessary supporting evidence to fulfil KYC due diligence

  • Ensure all information to and from our Clients is accurate, complete and compliant with AML, Local and Corporate Due Diligence requirements

  • Coordinate case prioritization, capacity planning, and assignment with our Global Maker teams

  • Stay up to date of any changes to processes and procedures, regulatory change and ensure impacts are communicated to our business partners

  • Manage personal workload and priorities ensuring timely escalation of key risks/issues to management

  • Identify and execute process improvements, provide guidance and support on key process and technology initiatives to the business

Our requirements

  • Strong written and oral communication skills with experience of conflict resolution

  • Resilient interpersonal skills, ability to partner with internal stakeholders, influencing and negotiating effectively with business partners and senior managers

  • Client focused whist maintaining a strong controls mind-set

  • Proactive and flexible approach to personal workload and wider team targets

  • Effective at managing time appropriately and organizing workload for maximum productivity

  • Working knowledge of KYC/Compliance/AML standards

  • Sound understanding of the Financial Industry

  • Knowledge of multiple client types (i.e. Corporates, Non-Banking Financial Institutions, Banks, Foreign Correspondent Banks, Non-Operating/Asset Holding Companies, Governments, Organizations, Publicly Traded Companies, Small and Large Privately Held Operating Companies)

J.P. Morgan Poland Services sp. z o.o.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

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About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Short Description for Candidates

As WKO Client Office Middle Office Associate, aligned to a designated front office team, you will act as a single point of contact and subject matter expert for onboarding new customers, actioning incremental business requests and completing renewals of our existing customer profiles.

Description for Internal Candidates

The Corporate Investment Bank, Know Your Customer (KYC) team plays a critical role in ensuring that as an organization, we are compliant with multiple regulations, in order to protect the bank’s reputation and financial assets. JP Morgan has developed their Global Operating Model to provide a business wide process for the delivery of KYC across all Lines of Business in every region.

The Wholesale KYC Operations (WKO) Client Office operates in close partnership with Sales, Operations, Credit, Legal and Compliance to provide efficient and timely on-boarding of new client relationships to the JP Morgan infrastructure alongside timely renewals of our existing client portfolio.

As a KYC Middle Office Associate, you will act as a single point of contact and subject matter expert (SME) for onboarding new customers, incremental business requests and renewals of our existing customer KYC records. You will be aligned to a designated Front Office team (e.g. Sales, RMP, Deal Team or Transition Management) and facilitate across all teams on KYC execution.

Success in this role requires the ability to quickly build rapport with our internal and external customers to ensure the KYC aspect of the Clients onboarding experience is exceptional, efficient and world class.

Working with our business partners you will manage expectations on turnaround timeframes and provide appropriate updates on the progress of the onboarding.

Our team members are familiar to working in an analytical and dynamic environment and have the ability to evaluate complex documents in order to ensure regulatory requirements are met. Proven experience of producing high quality work alongside remaining calm and focused under pressure is essential. You must be able to demonstrate; excellence, diversity, quality, respect and inclusivity and be able to self-motivate as well as work collaboratively within the wider team.