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Retail Business Support Analyst with Dutch

Shell Business OperationsO firmie

Shell Business Operations

Czerwone Maki 85


Why Work for Shell?

Honest, integrity and respect; "feel free to speak your mind" culture; health and safety rules; diversity & Inclusion culture


  • An energy leader
    Meaningful work in a company that is universally respected as a truly global energy leader {one of the world's biggest employers according to Fortune Global 500}. Join us and have a real impact on the operations of one of the world's largest companies.

  • Vibrant community
    Become a part of a highly-driven team and get to know Shell's unique culture based on inclusiveness and collaboration.

  • Opportunies for growth
    Spread your wings thanks to innumerable opportunities that Shell Business Operations Krakow offers its emloyees.

  • Impactful collaboration
    Be an important participant of an international project.

Thanks to cooperation with Shell you gain:

  • Comfortable working environment: newly-built modern office with its own canteen, relax rooms, bike & car pakingspace
  • Improved accessibility of office and sanitary facilities
  • Energetic atmosphere at work
  • Attractive salary pckage
  • Shell Card
  • Additional funds for trainings and certifications (ACCA, CIMA, CIPS, Lean Six Sigma)
  • Complex medical care and individual life insurance
  • Assistive technologies and reasonable adjustments for people with disabilities
  • Non-monetary benefits (e.g. MultiSport Card, vouchers for cultural and free time activities, 12 sports sections, and many more)
  • Attractive relocation allowance available once relocating from another country

We are looking for:

Retail Business Support Analyst with DutchNumer ref.: R857

Job Description

Benelux and France Retail is a challenging and dynamic environment where one finds all aspects of running an end-to-end Retail business. We have a leading presence in Netherlands, and on the Motorways. This is due to our excellent network and attractive customer offer which is being delivered through our business partners: both retailers and dealers. In the changing Retail landscape that is getting more and more competitive every year, Benelux and France Retail is committed to deliver on the expectations of our customers, shareholders and people. 

Main responsibilities in this position are the following:

  • Support the Requisition-to-Pay process from a business perspective, which is about creating requisitions on behalf of the business and chasing the business to perform a swift approval process in order to have all invoices paid in time. It is also about tracking where 'parked invoices' and FI invoices (without purchase order) should be picked up in the organization

  • Strong cooperation with colleagues from the team and stakeholders from the offshore business operations centers in order to use best practices and align processes

  • Drive improvements, simplifications and standardizations within the Retail processes

  • Perform regular update on the Site Policies and Procedures Manuals (SPPM) on the basis of updates from the business, and coordinating the sending of these to the Retailers and Dealers.

  • Support Retail Sales & Ops, Marketing and other functions in daily operations, eg. prepare communications for Retailers and Dealers, payments and other ad hoc tasks

  • Perform other administrative and operational tasks depending on the requirements in the new Operations Support processes.


  • Fluent Dutch min. C1

  • This position requires strong connection and a close collaboration with our suppliers

  • Demonstrated evidence of Enterprise first behaviors (Leadership, Accountability, Teamwork)

  • Excellent communication skills and stakeholders management

  • Analytical skills

  • Good presentation skills

  • Experience in SAP would be an asset

  • To be successful in this role you need to be: result oriented, problem solver, self starter and process thinker

People with disabilities are welcome to apply as we provide reasonable accommodations and assitive technologies for people with diverse disabilities.


Contact us:

About us

Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell in Kraków:

Sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, a job at Shell will offer the chance to build a lasting and meaningful career. As one of 5 Business Operations centres located worldwide, we will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and stakeholders.

Shell Polska employs more than 4400 professionals: 4100+ in Kraków and 200 in Warsaw.

Our employees represent over 50 nationalities and operate in over 20 defferent languages.


Shell in Kraków departments:

Customer Operations Contracting&Procurement Trading&Supply Finance Operations HR Service

External Relations Internal Communications Order to Delivery Lubricants Supply Chain Legal

Retail Technical Asset Operations Creative Solutions

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