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Citrix Engineer – RIM Department

  • Łódź, łódzkie pokaż mapę
  • Specjalista
  • 05.12.2017

Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

Fujitsu

Fujitsu has now been operating in Lodz for eight years. We are a team of almost 2000 linguists, IT, finance and client service specialists. Each of Fujitsu’s four Business Lines (Service Desk, Remote Infrastructure Management, Research & Development, Service Management) and EMEIA Finance Services provides a wide range of development opportunities. Fujitsu means working in an atmosphere that cannot be found in other corporations.

Citrix Engineer – RIM Department

About the job

Citrix Engineer will provide responsive, professional and competent technical support for various server systems and their operating system software.
The role holder works with little supervision and is relatively self-sufficient acting with some depth of specialization in supporting a set of products, systems to help maintain the availability of the IT service experienced by end users.

Responsibilities:
  • Technical Capability. Works within a team with little supervision as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.
    • Takes ownership around queries in regards to customer’s systems.
    • Recognizes and reports opportunities to TM and other relevant parties for additional business.
  • Process. Follows established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service. Recommends improvements as appropriate to resolve enquiries, issues or problems. Documents actions taken for continuous service improvement.
  • Problem Solving. Takes ownership of issues identified. Listens understanding the problem in order to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem.
  • Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA.
  • Team Working. Acts as an effective and helpful member of the team, demonstrating personal leadership, initiative and drive.
  • Project Work. Works within the team or under guidance from the project manager with implementation of technical designs to meet service delivery requirements within own area of responsibility.
  • Customer Relationship. Establishes working relationships with customer’s organization to deliver and enhance the service.

Requirements

Good Proficiency in Verbal and Written English including Technical Vocabulary

Good knowledge of Virtualization Technologies such as:
  • Citrix; XenServer, XenApp, XenDesktop;

Intermediate Knowledge of Server Operating Systems such as:
  • Windows Server 2008R2/2012R2

Additional technologies such as will be an asset
  • AppSense
  • Active Directory
  • Server Hardware
  • Networking
  • SCCM, SCOM

Excellent communication – ability to communicate clearly with customers, colleagues and managers.
Excellent problem solving – ability to fix issues, being resourceful, and not giving up easily
Drive and determination for technologies and services
Initiative to constantly improve solution methods, and solution times
Ability to prioritize tasks based on business requirements.
Flexible Team Working – team player, upgrades during OOH

Why Fujitsu ?

Opportunities to build a successful career path
Flexibility - we are open to dialogue– many positions allow working part time or home office
Internal and external training
Attractive salary
Great atmosphere and a chance to work with inspiring people from all around the world
Integration events and Corporate Social Responsibility projects
Unlimited access to training platforms
Relocation support
Private medical care
Sport cards (OK System, Benefit System) – access to sports facilities throughout the city/Lunch subsidies
Discounts for Fujitsu employees in many places throughout Lodz
Fresh fruit
Find and visit us!

FujitsuTextorial Parkul. Fabryczna 1790-344, Łódź


University Business Park Ul. Wólczańska 17890-530 Łódź

Please include the following statement: “I hereby authorize Fujitsu Technology Solutions Sp. z o.o. to process my personal and store data included in my job application for the needs of following and future recruitment processes (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883)”.