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MS Exchange Engineer – RIM Department

  • Łódź, łódzkie pokaż mapę
  • Specjalista
  • 06.12.2017

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Fujitsu

    Fujitsu has now been operating in Lodz for eight years. We are a team of almost 2000 linguists, IT, finance and client service specialists. Each of Fujitsu’s four Business Lines (Service Desk, Remote Infrastructure Management, Research & Development, Service Management) and EMEIA Finance Services provides a wide range of development opportunities. Fujitsu means working in an atmosphere that cannot be found in other corporations.


    MS Exchange Engineer – RIM Department

    About the job

    As a MS Exchange Engineer you will join a fast growing team of engineers that are supporting our clients. You will be providing responsive, professional and competent technical support and maintenance for the enterprise messaging environments based on a variety of products, such as Microsoft Exchange Online, Office365, Microsoft Lync/Skype for Business and other infrastructural components. You will have a chance to work on the most up-to-date technologies and develop yourself further in Remote Infrastructure Department.

    Requirements

    Responsibilities

    • Technical Capability.  Works within a team on technical queries relating to customer specific problems.
    • Tools Mastery.  Possess knowledge of tools and toolsets used. Provides internal toolset training and takes ownership around queries in regards to customer’s systems.
    • Business Awareness. Develops an understanding of the customers’ environment and service delivery requirements to enable successful delivery of the service.
    • Process. Follows established processes/procedures, recommends improvements as appropriate to resolve enquiries, issues or problems. Documents actions taken for continuous service improvement.
    • Problem Solving.  Takes ownership of issues identified.  Tries to understand the problem in order to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem.
    • Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA.
    • Team Working. Acts as an effective and helpful member of the team, demonstrating personal leadership, initiative and drive.
    • Professional Development. Takes responsibility for learning about current products / systems builds / infrastructure layouts, to support daily business requirements.  Advises superiors on latest trends/technologies and approaches to avoid foreseeable problems.

    Skills Sought:

    • General knowledge or experience supporting Microsoft Exchange Server 2010 / 2013 / Online
    • Must be able to understand scripts (Powershell)
    • Verbal and written English on communicative level
    • Knowledge and experience of core functionality for client applications (Outlook, Lync, Outlook Web, Mobile Devices, Office365).
    • Awareness of ITIL best practices and ITSM Tool(s) will be an asset
    • Excellent approach to Business Model and working under SLA Requirements
    • Strong Customer Relationship – able to establish quick working relationships with customer
    • Drive and determination for technologies and services
    • Working well under time pressure
    • Ability to prioritize tasks based on business requirements.
    • Flexible Team Working – team player, upgrades during OOH hours

    Why Fujitsu ?

    Opportunities to build a successful career path
    Flexibility - we are open to dialogue– many positions allow working part time or home office
    Internal and external training
    Attractive salary
    Great atmosphere and a chance to work with inspiring people from all around the world
    Integration events and Corporate Social Responsibility projects
    Unlimited access to training platforms
    Relocation support
    Private medical care
    Sport cards (OK System, Benefit System) – access to sports facilities throughout the city/Lunch subsidies
    Discounts for Fujitsu employees in many places throughout Lodz
    Fresh fruit
    Find and visit us!

    FujitsuTextorial Parkul. Fabryczna 1790-344, Łódź


    University Business Park Ul. Wólczańska 17890-530 Łódź

    Please include the following statement: “I hereby authorize Fujitsu Technology Solutions Sp. z o.o. to process my personal and store data included in my job application for the needs of following and future recruitment processes (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883)”.