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Technical Services Team Manager – RIM Department

  • Łódź, łódzkie pokaż mapę
  • Kierownik
  • 04.12.2017

Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

Fujitsu

Fujitsu has now been operating in Lodz for eight years. We are a team of almost 2000 linguists, IT, finance and client service specialists. Each of Fujitsu’s four Business Lines (Service Desk, Remote Infrastructure Management, Research & Development, Service Management) and EMEIA Finance Services provides a wide range of development opportunities. Fujitsu means working in an atmosphere that cannot be found in other corporations.

Technical Services Team Manager – RIM Department

About the job

Purpose of Role:

Technical Team Manager will be responsible for managing a team of RIM IT Engineers of specialties depending on the team stream:

Server, Database, Virtualization, Messaging & Collaboration, Network, Applications Packaging, Storage, RIM Monitoring and/or other Enterprise Management.

Main role of Technical Team Manager is to influence service delivery, achieving required service levels and customer satisfaction through team and individuals management/development, as well as participation in managing operations through team/project leadership.

Requirements

Responsibilities: (which may be delegated)

  • Technical Capability. Manages, leads and motivates a team supporting other teams and team members with technical queries relating to customer specific maintenance, issues and problems. Supervises a team that delivers support to a wide range of technical systems or in-depth product knowledge, helping to define and implement technical best practice to ensure service levels are met.
  • People skills. Identifying and developing people with technical or management potential. Identifying and recruiting appropriate people. Deploying work packages/objectives appropriately.
  • Business Awareness. Develops an understanding of the customers’ environment and service delivery requirements to enable successful delivery of the service. Ensuring that Service requirements are clear and understood. Plans to achieve cost effective results.
  • Process. Manages established processes/procedures, drives improvements as appropriate to resolve enquiries, issues or problems. Controls and maintains operational documentation to ensure that the team operates within defined guidelines and procedures Manages continuous service improvement.
  • Problem Solving. Takes ownership of issues identified. Seeks and manages team to find optimal solution or temporary workaround. Escalates and/or gains support where necessary to resolve the problem. Co-operates with account team and/or vendor support to provide technical input into incident and problem resolution process. Co-operates and instructs on-site engineers of diagnosed server issues. Understanding what needs to be done to meet requirements and achieve SLA’ s.
  • Service Level. Manages and plans work and reports on progress against service level, cost, time and specification. Drives to continuously meet and exceed customer expectations. Achieves service levels either in problem resolution and/or in maintaining the availability of the service.
  • Management/Team Working. Leads, motivates and develops a service delivery team with minimal supervision, to ensure effective team working and delivery of required output. Acts as an effective and helpful member of the team, demonstrating personal leadership, initiative and drive.
  • Customer Relations. Establishes multiple relationships with all levels within the customer and own organization both internally and externally to improve customer satisfaction and service delivery. Acts as escalation point for client and customer. Intervenes to achieve required result.
  • Professional Development. Takes responsibility for learning about current products / systems builds / infrastructure layouts, to support daily business requirements. Ensures team stays up to date with current and new products, tools and techniques, encouraging their use within the business to promote continuous improvement of capability. Develops appropriate leadership styles and interpersonal skills to perform role.
  • Project Work. Schedules and manages technical teams to deliver small to medium infrastructures and technical designs to meet project plans.
  • Security. Complies with all ICL-KME CS, Poland GDC and IS policies, regulations and contractual obligations. Provides observance of Security Policies by employees

Why Fujitsu ?

Opportunities to build a successful career path
Flexibility - we are open to dialogue– many positions allow working part time or home office
Internal and external training
Attractive salary
Great atmosphere and a chance to work with inspiring people from all around the world
Integration events and Corporate Social Responsibility projects
Unlimited access to training platforms
Relocation support
Private medical care
Sport cards (OK System, Benefit System) – access to sports facilities throughout the city/Lunch subsidies
Discounts for Fujitsu employees in many places throughout Lodz
Fresh fruit
Find and visit us!

FujitsuTextorial Parkul. Fabryczna 1790-344, Łódź


University Business Park Ul. Wólczańska 17890-530 Łódź

Please include the following statement: “I hereby authorize Fujitsu Technology Solutions Sp. z o.o. to process my personal and store data included in my job application for the needs of following and future recruitment processes (in accordance with the Personnel Protection Act 29.08.1997 no 133 position 883)”.