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Robotics Production Support Manager, AVP

  • Kraków, małopolskie pokaż mapę
  • Kierownik
  • 12.09.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    State Street Corporation, founded in 1792 and listed on the New York Stock exchange since 1995 (NYSE: STT), is one of the world's leading providers of financial services to institutional investors including investment servicing, investment management as well as investment research and trading with headquarters in Boston. With $28.5 trillion in assets under custody and administration and $2.4 trillion in assets under management (as of March 31st, 2015) State Street operates in more than 100 geographic markets worldwide, including the U.S., Canada, Europe, the Middle East, and Asia. State Street Bank GmbH, based in Munich, is a 100% subsidiary of State Street Corporation having branches in Amsterdam, Frankfurt, Krakow, London, Luxembourg, Vienna and Zurich. 

    We are looking for a

    Robotics Production Support Manager, AVP
    JOB ID: R-587608
    Location: Kraków

    to join the insource organization supporting the State Street EMEA


    Why State Street Bank Poland?

    Operating in Europe since 1970 State Street services clients in multiple locations. State Street Bank Poland was first established in 2007 in Kraków. Today State Street Bank employs over 4000 staff members in two attractive locations: Kraków and Gdańsk. This offers multiple opportunities to gain experience in diverse areas of the investment fund cycle as our Poland branch provides investment fund accounting and related services to clients of multiple State Street locations and business units across Europe. We offer positions in a challenging, rapidly changing and international environment. State Street offers a significant scope for personal growth and career progression. Throughout your career at State Street you will be provided with a wide range of training opportunities and internal mobility options as well as individual development plans, attractive benefits (including Employee Savings Plan) and an excellent remuneration package. The continuous development of our employees from day one is critical as we continually seek to develop and expand the local management team and create future leaders from within.

    State Street Global Technology Services newly created Robotics Process Automation Center of Excellence is hiring an RPA Production Support Engineer to join the fast-growing team of experts working on advanced robotics and cognitive process automation to help stand up an industrial robotics platform and deliver automation solutions to our internal business partners to provide more efficiency and better service to our clients.  This organization will provide future transformational technologies globally within the company.

    The role requires strong understanding of RPA and existing platform providers to assist in the optimal development and testing of automation solutions.  The ability to share experiences and best practices with a group of dedicated RPA developers will be paramount in standing up this new team that will be a model for future organizations within the company.  This role also comes with significant visibility to management and requires excellent communication and presentation skillsets. 

    Main responsibilities:

    • Perform production support analysis activities which involve the assignment of issues analysis and proposed resolution to meet the specified SLAs
    • Coordinate with both the RPA Development and Business teams to successfully deploy software releases in both User Acceptance Testing and Production environments
    • Research, recommend, configure, and administer configuration changes required for an RPA implementation
    • Provide required expertise to complex issues by doing a through root cause analysis and impact of the defect
    • Advanced ability to research, analyze and recommend improvements to the RPA processes
    • Provides support with resolution an escalation of tickets and act as liaison to bridge the business and technical leads to ensure issues are resolved in timely manner to meet the specified SLAs
    • Create and maintain detailed technical documentation that acts as a knowledge base and repository for PROD support teams
    • Handle multiple stakeholders – vendors and internal technical, functional teams – with effective working relationship always working to increase collaboration


    • 6-8+ years of experience in Application Support, Production Support and or Development environments.
    • Experience in Incident Management, Change Management, Problem Management and Release Management.
    • Experience in Infrastructure Support, Configuration Management.
    • Knowledge of the following tools and technologies:
    • RPA Tool: Blue Prism v5.x or higher
    • Database: Oracle, SQL Server
    • Programming: Java or .Net
    • Version control: Clear Case, GitHub
    • Knowledge of RDLC (Robotic Development Life Cycle)
    • Excellent skills in areas of teamwork, facilitation management, negotiations and iterative collaborations.

    Nice to haves:

    • Business Case process knowledge.
    • Strong understanding of enterprise IT architecture and infrastructure
    • Awareness and experience with Agile/SCRUM DEVOps / SecDevOps SDLC methodologies
    • understanding of various underlying technologies used in RPA such as Artificial Intelligence, Natural Language Processing, Cognitive Computing, Machine Learning, Pattern Matching, Analytics etc
    • Understanding of the aspects Object Oriented analysis and design (OOAD), layered application development, domain driven design, and architecture design patterns from a high level
    • Experience in implementing Robotic technology solutions in an IT governed environment

    We offer:

    • Employee savings plan
    • Premium life insurance package
    • VIP medical package
    • International operating environment
    • Language classes
    • Soft skills trainings
    • Technical workshops
    • Development sessions with a mentor
    • Diversity of opportunities across a range of challenging and highly complex activities
    • Technical or leadership career pathway

    To apply to this position, follow the "apply now" link. To locate this position in our application page, please use the KEYWORD search functionality and insert either the State Street Job ID or the Location.

    As a first step we ask all candidates to fill out our online application form. Please enclose the CV in English and remember to save this document without any Polish characteristics also in file name.


    Job ID: R-587608 / Location: Kraków

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