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RPA Configurator

HSBC Service Delivery (Polska) Sp. z o.o.

  • Kapelanka 42a, Kraków
    Kraków, Lesser Poland
  • offer expired a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • remote recruitment

HSBC Service Delivery (Polska) Sp. z o.o.

Kapelanka 42a

Kraków

Your responsibilities

  • Activity involved in the analysis, design and build of processes from a technical perspective

  • Performs development activity in accordance with methodologies and standards as set by the COE

  • Work in a dedicated Business service Pod working within project planning constraints, communicating or escalating any identified project risks and issues to the Senior Configurators

  • Seeks guidance from the Solution Architects and escalates complex solutions and designs where necessary

  • Ensures COE methodologies are consistently applied, in line with global standards

  • Works closely with Configurators / mentors to complete to-be process design (solution design documents)

  • Supports the Configurators to carry out change impact assessment for both process change and system driven change, and carries out associated change control practices

  • The individual will need to be able to multi-task and set their own priorities

  • They must be aware of deadlines and ensure timely delivery at all times

  • Ability to drive change in HSBC

  • Maintain an understanding of business processes

  • The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation

  • This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators

  • The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence’. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required

  • Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators

  • Adheres to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators

  • Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy

  • Reports directly to the Solution Architect (POD Lead)

  • The Senior Configurator role does not functionally manage a team of professionals

Our requirements

  • In-depth understanding of RPA technologies, the operational processes and when RPA should be used

  • Knowledge of the enterprise’s business operations

  • Proven experience within RPA (Blue Prism)

  • Proven track record in a similar role

  • The role requires an articulate individual; comfortable dealing with management

  • Strong written and verbal communication skills required

  • Excellent interpersonal skills required

  • Must be well organised and able to multi-task effectively and efficiently

  • Experience in negotiation and conflict management

  • Ability to problem solve, clearly articulate requirements, and implement and drive change

  • Energy, enthusiasm, and drive

  • Blue Prism Developer/Mentor accreditation (desirable)

What we offer

  • Stable job in professional team

  • Interesting career path in an international organization

  • Private health care, employees’ benefits

  • Courses & training for our employees

  • Modern office buildings near the city center of Kraków

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • corporate sports team

  • doctor’s duty hours in the office

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • parking space for employees

  • leisure zone

  • extra social benefits

  • employee referral program

  • opportunity to obtain permits and licenses

  • charity initiatives

  • family picnics

  • extra leave

Recruitment stages
1

Phone interview

2

Online assessment

3

Zoom interview

4

Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 64 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

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