RTR Transformation Manager

Your responsibilities

• The Transformation Manager is a role within the Global Process Excellence team within the Global Business Services (GBS) organization. The role of the Transformation Manager would be critical in the upcoming transitions and shaping of GBS as an organization to achieve leaner, more efficient and optimize processes

• Standardize processes, around internal and external best practices

• Assist during incoming transitions - identify processes that can be improved, eliminated, or automated pre-transition

• Define metrics to track adherence to continuous improvement targets

• Coordinate with GBS teams to help enable cross-Service Line-wide transformation plan

• Act as controller for End-to-End processes for RTR

• Work with COEs to develop policies necessary for RTR to function effectively

• Work as an enabler to help operations achieve the process efficiencies

• Review KPIs defined for RTR and move from transactional to analytical KPIs

• Collaborate with Internal Audit to define End to End process risk controls, audit, documentation and compliance requirements.

• Align opportunities and priorities between functional needs, sites, and countries

• Lead stakeholder engagement and organizational change management for given area

• Lead meetings with Operations regularly to understand pain points and processes exceptions to identify opportunities

• Collaborates across Business Partnering and GBS sites to harmonize processes, tools and delivery metrics

• Other duties as assigned

Our requirements