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Sales Account Associate - Russian Speaker

  • Kraków, małopolskie pokaż mapę
  • Specjalista
  • 13.08.2018

    Pracodawca ma prawo zakończyć rekrutację we wcześniejszym terminie.

    Sales Account Associate - Russian Speaker
    Place of work: Kraków

    Reporting to: Team Leader

    Overall Job Purpose

    This position offers you the opportunity to work alongside one of our high profile clients who specialise in internet based searching and video sharing platforms. As a Sales Account Associate you will be working in our client site where you will be responsible for applying an understanding of their products. The primary function of this position is delivering fantastic customer service by solving our customer's queries and optimising their newly acquired accounts. In this role you will focus on small to medium companies that can benefit from Web-based advertising and grow revenue by upselling new products and features. Key activities include customer account reviews, pro-actively establishing client satisfaction and ensuring adaptation of account optimisation to achieve return on investment for customers.

    Duties and Responsibilities

    • Maintain, prioritise and develop a pipeline of opportunities sufficient to consistently meet and exceed quarterly quota objectives
    • Track and measure daily customer interactions and outcomes, including the sustainability metrics
    • Identify, qualify and overcome customer objections
    • Enjoy helping customers work systematically through problems and help customers understand the features and benefits of new products that best meet their needs
    • Enjoy taking ownership of on-going customer issues from start to successful completion with an emphasis on excellent customer satisfaction
    • Create and identify new business opportunities by interacting with a wide variety of accounts from small and medium sized, to large enterprises
    • Meet activity metrics such as turnaround time, first call resolution, CSAT, appointments made and optimisations implemented

    Required Qualifications & Experience

    • Fluency in written and spoken English and the required language for this role is essential
    • Must have excellent verbal and written communications skills
    • Local market knowledge
    • Experience working with direct consumers, in B2C and B2B environment
    • Excellent account management skills, and a strong desire to ensure customer success
    • Ideally 1+ years of sales account management or sales experience
    • Professionalism and high attention to detail
    • Ability to multi-task, prioritize, and manage time effectively
    • Experience in dealing with inbound queries from customer is a plus
    • BA/BSc degree or equivalent is preferable but not essential

    Competencies

    • Solutions Orientated 
    • Initiative
    • Collaboration
    • Organisational commitment  
    • Customer Focus
    • Teamwork
    • Organisation & Planning
    • Results Orientated 
    • Attention to detail
    • Problem Solving & Information Gathering
    • Resilience & Adaptability

    What We Offer

    • Vibrant, multi-cultural environment 
    • Quarterly performance bonus
    • Comprehensive Benefits Package 
    • Subsidised Health Insurance 
    • Cafeteria program
    • Career & Personal Development 
    • E learning access
    • Paid Annual Leave
    • Paid Sick Leave after Probation

    About Arvato

    Great brands entrust their customer service to Arvato.  We’re global with a long-term perspective, cross customer journey know-how and support Driven by technology, differentiated by experience, powered by people.

    Arvato is the Industry and Services Division of Bertelsmann AG, which ranks among the world's leading companies. Find out more here:  www.arvato.com/en

    Arvato is an equal opportunities employer and embraces diversity and does not discriminate on the grounds gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status.

    At Arvato we recognise that different ideas, perspectives and beliefs are valuable assets that contribute and shape our company culture and are fundamental to our core basic values of partnership, creativity, entrepreneurialism and social responsibility

    Disclaimer
     
    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.