private medical care
Sales Back Office Specialist with English
Franke Polska Sp. z o.o.
- Aleje Jerozolimskie 98, Ochota, WarszawaWarszawa, Masovian
- offer expired 3 months ago
- contract of employment
- specialist (Mid / Regular)
- hybrid work
Resolving written customer inquiries concerning orders, products, and services
Providing first level product support to customers via written communication
Managing product returns and claims
Creating field service orders
Supporting order processing during peak times
Providing phone support to customers (inbound and outbound calls)
Taking part in testing new solutions and participation in process improvement projects
Creating and updating proper process documentations
Support on newcomers onboarding
Support of service scope expension
High level of customer and solution orientation
Experience in customer-/after sales - service
Strong attention to detail and accuracy
Ability to work independently and within a team
Willingness to learn quickly
Experience in work with SAP/SD module and/or SAP C4C is an advantage
Basic technical understanding is an advantage
English min. B2/C1 level
What we offer
Contract of employement (umowa o pracę)
Employment in an international organization who is a world leader in Home Solutions sector and has a stable market position
A chance for professional development
Work in an international environment where English is the main language of communication
Office location – quick and convenient public transport, near Warsaw West Station
Free weekend – work only from Monday to Friday
Flexible working time from 7am to 5pm
Home office options (up to 80%)
Competitive salary and social benefits such as:
Private medical care - Medicover
Discount for Franke products
Great coffee in the office made on a Franke machine :)
Satisfaction from your daily duties
Yearly bonus system
sharing the costs of foreign language classes
sharing the costs of professional training & courses
remote work opportunities
corporate products and services at discounted prices
coffee / tea
extra social benefits
employee referral program
Your new role
As a Sales Back Office Specialist you'll be responsible for ensuring, together with the SBO organization, the delivery of excellent Sales Back Office services every day, providing the highest quality customer service.
You can make a real impact in this role, initiate improvements and support Franke digitalization & automation projects and contribute and take part in the creation of a European Sales Back-office organization.
We are seeking a talented and customer-oriented savvy individuals to join us. You will report directly to the Team Leader Sales Back Office.
Let your career take its course and join our team.
You are welcome at Franke.
Franke Polska Sp. z o.o.
We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.