Pracodawca zakończył zbieranie zgłoszeń na tę ofertę

Sales Back Office Specialist with English

Franke Polska Sp. z o.o.

Franke Polska Sp. z o.o.

Aleje Jerozolimskie 98



Your responsibilities

  • Resolving written customer inquiries concerning orders, products, and services

  • Providing first level product support to customers via written communication

  • Managing product returns and claims

  • Creating field service orders

  • Supporting order processing during peak times

  • Providing phone support to customers (inbound and outbound calls)

  • Taking part in testing new solutions and participation in process improvement projects

  • Creating and updating proper process documentations

  • Support on newcomers onboarding

  • Support of service scope expension

Our requirements

  • High level of customer and solution orientation

  • Experience in customer-/after sales - service

  • Strong attention to detail and accuracy

  • Ability to work independently and within a team

  • Willingness to learn quickly

  • Experience in work with SAP/SD module and/or SAP C4C is an advantage

  • Basic technical understanding is an advantage

  • English min. B2/C1 level

What we offer

  • Contract of employement (umowa o pracę)

  • Employment in an international organization who is a world leader in Home Solutions sector and has a stable market position

  • A chance for professional development

  • Work in an international environment where English is the main language of communication

  • Office location – quick and convenient public transport, near Warsaw West Station

  • Free weekend – work only from Monday to Friday

  • Flexible working time from 7am to 5pm

  • Home office options (up to 80%)

  • Competitive salary and social benefits such as:

  • Private medical care - Medicover

  • Benefit platform

  • Life insurance

  • Discount for Franke products

  • E-learning platform

  • Great coffee in the office made on a Franke machine :)

  • Satisfaction from your daily duties

  • Yearly bonus system


  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • corporate products and services at discounted prices

  • coffee / tea

  • extra social benefits

  • holiday funds

  • employee referral program

Your new role

As a Sales Back Office Specialist you'll be responsible for ensuring, together with the SBO organization, the delivery of excellent Sales Back Office services every day, providing the highest quality customer service.

You can make a real impact in this role, initiate improvements and support Franke digitalization & automation projects and contribute and take part in the creation of a European Sales Back-office organization.

We are seeking a talented and customer-oriented savvy individuals to join us. You will report directly to the Team Leader Sales Back Office.

Let your career take its course and join our team.

You are welcome at Franke.

Franke Polska Sp. z o.o.

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

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