Oferta pracy

Sales Back Office Team Leader

Miele Global Services Sp. z o. o

  • Pastelowa 6, Grunwald, Poznań
    Poznań, Greater Poland
  • offer expired 3 days ago
  • contract of employment
  • full-time
  • manager / supervisor
  • hybrid work
  • Immediate employment
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
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Miele Global Services Sp. z o. o

Pastelowa 6



Your responsibilities

  • managing team covering one or multiple markets;

  • coaching team to efficiently handle processes in scope in line with VG expectations as defined by local sales mgmt.;

  • monitoring work execution and checking/improving work results;

  • planning employee assignments including vacation permits;

  • developing activities to train new employees and enable onboarding;

  • creating of evaluations and presentations for the department;

  • enabling the sales organization’s efficient operation and success;

  • leading and coaching team members in documentation and Sales Backoffice execution;

  • ensuring customer-oriented, lean and cost-efficient execution of selected Sales Backoffice processes in Sales Factory to deliver; profitable net sales growth and increased sales productivity;

  • driving harmonization and excellence in Sales Backoffice processes within own team and across Europe.

Our requirements

  • experience as team lead and/or relevant work experience in a contact center (>3 years);

  • Bachelor (e.g., Business administration or of a comparable study program) or equivalent / higher education;

  • excellent written and oral communication in English, additional language skills (French, Italian, German, Dutch and others) as an advantage;

  • strong track record of leading and coaching (small) teams;

  • excellent communication and presentation skills;

  • team player able to work in cross cultural team;

  • strong work ethics;

  • ability to build relationships with business partners and customers;

  • ability to deliver results within targeted time and make decisions quickly;

  • being solution focused - acting ’customer first in perfect execution’;

  • problem-solving skills and ability to think critically;

  • proactive approach and improvement-focused attitude.

What we offer

  • extensive benefit package (including private healthcare and Multisport card);

  • attractive location;

  • work based on work-life balance concept;

  • friendly and supportive working atmosphere;

  • opportunity to grow and develop in a team of professionals;

  • possibility of being involved in local initiatives and social action projects.

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • corporate products and services at discounted prices

  • parking space for employees

  • extra social benefits

  • christmas gifts

  • charity initiatives

Miele Global Services Sp. z o. o

It takes nothing less than the extraordinary to satisfy people with the highest standards. Since our establishment in 1899, we have reached this very goal with our enduring brand promise, ’Immer Besser.’. We achieve inspiring results and redefine excellence every day with our strong brand, pioneering products, and award-winning services. This is why Miele is one of the most trusted and desirable premium brands in the world today.

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