Sales Coordinator - Support - CEE - MENA

Your responsibilities

Purpose of the role:

Ongoing support of Branded Services (BBC Channels & digital products) Sales team in their day-to-day activities related to sales and customer management. Responsible for customer admin and enabling the Sales Executives and Commercial Director in growing and developing BBC Studios’ revenues and client relations CEE & MENA.

Accountabilities:

Management of the technical equipment required by customers to receive BBCS channels’ signal (including but not limited to maintaining updated and accurate records of CAM modules, smart cards, equipment activations/reactivations/deactivations, ad hoc system changes/upgrades.)

Coordinating agreement signature process

Responsible for delivering a contract copy to client and archiving documents in both physical and digital form

Support in securing all internal approvals and completing the necessary documents and technical questionnaires (due diligence forms, security technical assessments) in relation to client contracts

Tracking and coordinating approvals for fibre optic signal delivery with BBCS partners

Responsibility for sales and customer systems updates (e.g. CRM/SAP/Reporting) for both BBCS and BBC World News (e.g. tracking and updating affiliates’ addresses and contact details, acquisitions, terminations, creating SAP IDs, required)

Preparing reports, client summaries and pulling together business presentations

Coordinating ad hoc materials shipment/delivery and correspondence with BBCS and BBC WN clients

Responsibility for chasing subscribers’ reports necessary to invoice BBCS and BBC WN customers (including updating Reporting System)

Effective and smooth resolution of invoicing issues

Credit Control support in bad debts collection

Cooperation with Finance Dept. and IBM on a daily basis

Cooperating with other departments e.g. Programming, Marketing, Legal and other, in all activities required for successful customer service

Cooperating with VOD (Programming) department on tracking non-linear contractual obligations, completing customer onboarding documents and ensuring proper information flow

Support in content rights checks

Other ad hoc tasks and daily support of Commercial Director in the areas he is responsible for e.g. Advertising Sales, Licensing

Scope & Impact:

Is accountable for effective administration of the Sales Department and smooth information flow.

Provides day-to-day support to the team and working on solving invoices and payment issues in regards to clients across CEE and MENA.

Relationships:

Daily contact with Sales Executive and Sales Manager

Daily contact with Commercial Director, CEE

Daily contact with Commercial Director/Manager, MENA

Daily contact with Finance, IBM, and Credit Control.

Bi-Monthly contact with Marketing and Programming depts.

Our requirements

What we offer

12 months fixed term contract (maternity cover)

Working pattern: Hybrid working. (Home plus two/three days per week in the office)

We are really proud to share that we are a Level 2 Disability Confident Employer and so if you require any reasonable adjustments in order to apply please do contact us. We advertise all our roles on Evenbreak, the specialist job board for disabled candidates

Flexible / agile working - opportunities across the business. We’re happy to discuss a formal flexible working pattern. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at the offer stage.

Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.

Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certifications.

Benefits - We offer a competitive salary package, a flexible 40hour working week for work-life balance and 26 days annual leave (plus an additional day which is a Corporation Day), private medical insurance (Medicover), gym covered by a card Benefit system.

About Us

BBC Studios is a global business of scale, able to fund, create, distribute and commercialise premium content for the BBC and other companies both in the UK and internationally. Working with the best writers, directors, and programme-makers, BBC Studios champions creativity, crafting over 2500 hours of content every year through eight production bases in the UK and production bases and partnerships in a further nine countries around the world. And that’s not all, BBC Studios are a committed partner to the UK’s thriving independent production community, as well as other broadcasters and digital platforms, delivering content that showcases the best of British and Global talent, stamped with the hallmark of quality. Our content encompasses a uniquely broad range of specialisms from Entertainment, Music, and Live Events to Natural History, Drama, Comedy, and now Children’s & Education.