Oferta pracy

Sales Operations Analyst, Associate

InforO firmie

  • Wrocław, dolnośląskie

  • Ogłoszenie wygasło 7 dni temu
  • Umowa o pracę
  • Specjalista (Mid / Regular)
Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.
For more information visit www.infor.com
Sales Operations Analyst, AssociateNumer ref.: 116786
Position Summary
As part of the Operations Hub Team in Wroclaw, you will support the global license sales teams.. Operations Hub Team’s objective is to drive improved visibility into the business through greater emphasis on analytics to support better decision making. As part of a team of 20+, you will be a custodian of Infor CRM and be responsible for the quality of the data held within it.

Key Areas of Responsibility

SYSTEMS AND PROCESS:
  • CRM super-user, troubleshooting, UAT testing, enhancement requests
  • Sales teams’ primary contact for process or systems questions
  • Evaluate and generate ad hoc report requests
  • Providing insights/analysis to key sales KPIs
  • Perform detailed account research/maintenance as necessary
  • Identify and make recommendations for process improvement
  • Properly route opportunities to respective Lines of Business according to the documentation
  • Ensure you follow the process according to the Service Level Agreements
COMPLIANCE:
  • Continual monitoring of CRM data quality and report any irregularities
  • Assist in rollout of sales initiatives, processes and policies
  • Ensure Reps are properly updating their CRM accounts
FACILITATE AND MONITOR:
  • Drive CRM system clean up and maintenance
  • Provide CRM system and process advice for Sales Reps and Account Executives
  • Assist Sales Reps to navigate through order processing issues/contract issue in collaboration with other teams and act as a point of contact
  • Ensure the documentation is up-to-date according to the changes within the processes


Desired Skills & Experience
  • Very good written and spoken English skills
  • Work permit
  • Strong Microsoft Office skills. (mainly MS Excel)
  • Good Customer Service attitude
  • Strong team communication and skills
  • Accurate, with good attention to detail. Able to spot and rectify errors
  • Able to take initiative/responsibility to support the team in their common goals
  • Ideally experience in a similar administrative function
What We Offer
  • Opportunity to work with the 3rd largest Enterprise Software company in the world
  • Rewarding career in an international working environment
  • Friendly atmosphere
  • My Benefit System
  • Sodexo
  • Private Medical Care
  • Flexible working hours
  • Language classes
Our Values
Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.
We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor does not discriminate in employment opportunities or practices on the basis of race, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age or individuals with disabilities. At Infor we value your privacy that’s why we created a policy that you can read here.
The information above is not complete and may change once joining Infor in future but this is a guide of the overall role. Please find further information here: http://www.infor.com/

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