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Sales Operations Analyst


  • Wrocław, dolnośląskie

  • ogłoszenie wygasło rok temu
  • Umowa o pracę
  • Specjalista (Mid / Regular)
Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.
Sales Operations AnalystNumer ref.: 135089
Key Responsibilities

  • CRM super-user, troubleshooting, UAT testing, enhancement requests
  • Sales teams’ primary contact for process or systems questions
  • Evaluate and generate ad hoc report requests
  • Providing insights/analysis to key sales KPIs
  • Perform detailed account research/maintenance as necessary
  • Identify and make recommendations for process improvement
  • Properly route opportunities to respective Lines of Business according to the documentation
  • Ensure you follow the process according to the Service Level Agreements

  • Continual monitoring of CRM data quality and report any irregularities
  • Assist in rollout of sales initiatives, processes and policies
  • Ensure Reps are properly updating their CRM accounts

  • Drive CRM system clean up and maintenance
  • Provide CRM system and process advice for Sales Reps and Account Executives
  • Assist Sales Reps to navigate through order processing issues/contract issue in collaboration with other teams and act as a point of contact
  • Ensure the documentation is up-to-date according to the changes within the processess
Key Requirements/Experience
  • Very good written and spoken English skills
  • Work permit
  • Strong Microsoft Office skills. (mainly MS Excel)
  • Good Customer Service attitude
  • Strong team communication and skills
  • Accurate, with good attention to detail. Able to spot and rectify errors
  • Able to take initiative/responsibility to support the team in their common goals
  • Ideally experience in a similar administrative function
  • Benefit from experienced senior consultants as a mentor to build your career.
  • Comprehensive and on-going training and development programs.
  • Rewarding career in an international working environment.
  • Opportunity to work alongside recognized experts in the field.

Our Values

Our Guiding Principles set the standard for how we work with one another. They define who we are as an organization and guide everything we do. By applying the same shared values that unleash prosperity in free societies—such as value creation, integrity, responsibility, free speech, and toleration—we encourage one another to take initiative and to challenge the status quo.
We have a relentless commitment to a culture based on a business philosophy called Market Based Management® (MBM®). Informed by the principles that allow a free and open society to flourish, MBM® prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor does not discriminate in employment opportunities or practices on the basis of race, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age or individuals with disabilities.
At Infor we value your privacy that’s why we created a policy that you can read here.

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