Oferta pracy

Sales Operations Analyst


  • Wrocław

    Wrocław, Lower Silesia
  • offer expired 18 days ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work

Your responsibilities

  • As part of the Operations Hub Team in Wroclaw, you will support the global license sales teams.. Operations Hub Team’s objective is to drive improved visibility into the business through greater emphasis on analytics to support better decision making. As part of a team of 20+, you will be a custodian of Infor CRM and be responsible for the quality of the data held within it


  • CRM super-user, troubleshooting, UAT testing, enhancement requests

  • Sales teams’ primary contact for process or systems questions

  • Evaluate and generate ad hoc report requests

  • Providing insights/analysis to key sales KPIs

  • Perform detailed account research/maintenance as necessary

  • Identify and make recommendations for process improvement

  • Properly route opportunities to respective Lines of Business according to the documentation

  • Ensure you follow the process according to the Service Level Agreements


  • Continual monitoring of CRM data quality and report any irregularities

  • Assist in rollout of sales initiatives, processes and policies

  • Ensure Reps are properly updating their CRM accounts


  • Drive CRM system clean up and maintenance

  • Provide CRM system and process advice for Sales Reps and Account Executives

  • Assist Sales Reps to navigate through order processing issues/contract issue in collaboration with other teams and act as a point of contact

  • Ensure the documentation is up-to-date according to the changes within the processes

Our requirements

  • Very good written and spoken English skills

  • Work permit

  • Strong Microsoft Office skills. (mainly MS Excel)

  • Good Customer Service attitude

  • Strong team communication and skills

  • Accurate, with good attention to detail. Able to spot and rectify errors

  • Able to take initiative/responsibility to support the team in their common goals

  • Ideally experience in a similar administrative function

What we offer

  • Benefit from experienced senior consultants as a mentor to build your career.

  • Comprehensive and on-going training and development programs.

  • Rewarding career in an international working environment.

  • Opportunity to work alongside recognized experts in the field


Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all. We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

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