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Sales Operations Manager - Deputy Manager

Manutan Polska Sp. z o.o.

Manutan Polska Sp. z o.o.

Wołoska 5



Twój zakres obowiązków

Job Purpose


Oversees the efforts of Sales back-office processes (quotations, claims, inbound and outbound calls) and teams. Coordinates and ensures the quality and resourcing of the sales back-office teams. Typically requires solid experience in the sales area and good interpersonal skills.

Problem Solving:

Defines, manages and optimizes the Sales Operations processes and standards for work routine and efficiency. Defines and monitors the Sales KPI's and targets and interacts with different stakeholders to realize targets.

Accountability: Reports to the Country Manager Poland and acts as deputy on its absence. Manages (in)direct a team of 20.


Work Scheduling / Allocation

Coordinates across multiple teams to develop medium-term and/or long-term work schedules that help the organization achieve its priorities and fulfil its business plans.

Client & Customer Management (Internal)

Manage relationships with internal customers and act as their business partner, while typically using support teams to ensure client satisfaction.

Improvement / Innovation

Identifies shortcomings, then suggests and implements improvements to existing business practices, while developing and delivering projects or a work stream within the organization's change management program with guidance from senior colleagues.

Project Management

Manages and delivers required outcomes for a portfolio of projects while reporting to the Country Manager.

Operational Management

Takes responsibility for supporting the overall organizational strategy by developing and delivering operational plans and outcomes for a large portion of the business.


Takes responsibility for implementing the sales strategy for a significant part of the organization, while possibly supporting and/or executing major strategic bids.

Budgeting & Costing

Develops and/or delivers budget plans for own area with guidance from senior colleagues.

Leadership and Direction

Takes responsibility for fulfilling business plans for a significant functional business area by effectively leading a large team.

Performance Management

Takes responsibility for implementing and coordinating performance management systems for a substantial department within the organization.

Nasze wymagania

Behavioural Skills


Functions independently and with confidence in challenging situations.

Customer Perspective

Represents the needs and interests of the customer to others to facilitate an understanding of the customer experience and focuses the efforts of the team on decision-making that enhances the customer experience. Specifically, ensures others consider customer view; for example, helping other people deeply understand the customer viewpoint, such as through visits or experiences with them, not just talking about customers.

Enterprise Perspective

The ability to understand the overall business strategy and how the shared work aligns with it; to use this understanding to explain the purpose of the work and to resolve conflicts within the business or within the collaborative team.

Team Leadership

Builds a high performing team by ensuring that the team is focused, motivated and inspired to achieve team objectives.

People Development

Builds capability of others by teaching, coaching and/or mentoring them to do an excellent job for the long-term. Specifically, coaches; taking personal ownership for developing people.

Drive for Results

Focuses on assessing, measuring and improving performance. Shows drive and determination to meet short/long-term goals. Specifically, calculates ROI; for example, analysing costs and benefits to inform decisions.

Technical Skills

Work Scheduling

Applies expertise to act as the organizational authority on achieving performance targets by optimizing work scheduling.

Customer Service Delivery

Uses expertise to serve as the organizational authority on meeting high customer service standards.

Call Handling

Applies expertise to act as the organizational authority on receiving, monitoring and dealing with customers.

Sales Planning and Coordination

Works without supervision and provides technical guidance when required on achieving the best possible returns by planning and coordinating effective sales campaigns.

Project Management

Works without supervision while providing technical guidance when required on managing projects and/or programs within desired cost, time and quality parameters.

Presentation skills

Uses comprehensive knowledge and skills to communicate with other people independently while providing guidance and training to others on speaking in a clear, concise and compelling manner.

Marketing Commercialization

Uses comprehensive knowledge and skills to act independently while guiding and training others on developing the best possible commercial proposition that fulfils the needs of the client and the marketplace.

Managing Change

Works without supervision and provides technical guidance when required on maintaining high performance while applying a change mind-set to the planning, execution and monitoring of business activities during times of change.

Language skills

Speaks and writes in a second language (English) in a business context, can provide technical guidance when required.

Direct Sales

Applies expertise to act as the organizational authority on maximizing the volume and value of direct sales.


Uses comprehensive knowledge and skills to negotiate independently while providing guidance and training to others on how to help the organization by obtaining consensus between two or more internal or external parties who may have different interests.

Planning and Organizing

Uses comprehensive knowledge and skills to work independently while providing guidance and training to others on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.

General Experience

Substantial general work experience together with comprehensive job related experience in own area of expertise to fully competent level. (Over 3 years to 6 years )

Managerial Experience

Experience of planning and managing resources to deliver predetermined objectives as specified by more senior managers (Over 3 years to 6 years)

O nas

About the Company

At Manutan we are in the business of creating better workplaces for employees that improve company and organizational performance. By helping our clients to optimize work environments, their organizations become more structured, safe, enjoyable to work at, and ultimately more successful. As a B2B distributor we do this by adding love & care to everything we do.

Manutan brings together a group of people driven by a great love for the workplace. We put care at the heart of all our actions, enabling progress, empowering people, and enterprising for a better world.

At Manutan we honour our commitments, solve problems immediately and are focused on improvement. We continue to evolve. We listen and are open to others' ideas and communicate based on equality. We know our strengths, celebrate our successes and are able to laugh at ourselves.

Additional Information

We are aware that organizations with satisfied customers continue to exist the longest, that’s why our customers are always in the centre of our attention. We respect the environment and the physical and mental wellbeing of ourselves and our colleagues.