Oferta pracy

Sales Quality Assurance Specialist (English + German)

iDeals

  • Warszawa

    Warszawa, Masovian
  • valid for 21 days
    until: 23 Oct 2022
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • home office work

Your responsibilities

  • Currently, we are looking for a Sales Quality Control Specialist (English + German), who will be responsible for reviewing Sales Agents’ work to identify strengths and areas for improvement in the communication process with Customers and assist in enhancing the provided services as well as the team’s productivity.

  • Team, you will work with: 7 Sales QC Specialists, 3 Data Entry Specialists, and Sales Team. You will be supported by the Head of Revenue Operations QC.

  • Location: remote from Ukraine or Poland.

Our requirements

  • Strong Upper-intermediate level of English and German (B2-C2)

  • 5+ years of experience in a Sales position in international markets

  • Expertise in Sales processes, their key stages, and goals

  • Experience working with key metrics and process effectiveness indicators

  • Advanced user of Google Sheets, Docs, Slides, Forms and CRM

  • Critical thinking and systematic approach to work with a focus on high-quality standards

  • Excellent verbal, written and interpersonal communication skills

  • Ability to adapt well to change and successfully set and adjust priorities as needed

  • High level of learning skills (working with a significant amount of information)

  • Detail-oriented and well-organized person, commitment to quality work processes

What we offer

  • Remote-first work with a flexible schedule

  • iDeals Wellness Package: for medical insurance and health-related activities

  • Mental Health Support Package

  • Paid vacation, sick days, days off, and paid national holidays

  • Paid family leave

  • Paid pregnancy disability leave

  • Paid sabbatical leave

  • Unlimited learning and development opportunities

  • Professional and self-development books and subscription services compensation

  • Sponsorship of participation in inspiration events, conferences, meetups

  • Obtain the company’s support if you decide to become a speaker or writer

  • Reimbursement of participation in sports competitions

  • International team-building activities

  • Support with organization workplace at home. Provided budget for home-office setup and additional IT equipment.

  • Reimbursement of coworking space expenses

  • Internal growth policies

  • Regular performance and salary reviews

  • Generous internal referral program

  • iDeals Suprise Boxes from the People Experience

iDeals

iDeals — is a product company recognized as the most highly rated and customer-centric in a secure business collaboration market. With more than 700,000 users from 150,000 companies all over the world (mostly in the US and Europe), we are on a mission to build the most robust Virtual Data Room solution that ensures secure confidential document sharing for online due diligence, fundraising transactions, corporate reporting, licensing, clinical trials, and other business goals.

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