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Sales Support Specialist with French
Planet Shared Services Centre Sp. z o.o.About the company
- Warszawa, Masovian
- offer expired 2 years ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- hybrid work
- Запрошуємо працівників з України
Your responsibilities
- Query Resolution: Strive for first contact resolution when dealing with all merchants and other callers on a day to day basis. Resolving queries to a level of resolution acceptable by the agreed service levels, as provided by the Merchant Support Manager.
- Administration: Provide related reporting on an on-going and ad hoc basis, if required. Take ownership of merchant issues queries and bring them to a resolution. Provide general administrative support. Any other such duties that may be required of you.
- Accountability: Liaise regularly with Merchant Support Manager and other relevant local stakeholders to ensure full compliance as the levels are dynamic as the business grows. To meet business needs, this role might also include other administrative tasks.
- Processes: Cooperate with other departments/Planet Group companies to ensure the processes are aligned
- Performance Management: Participate in the Company’s Performance Management System and ensure full compliance with all policies and procedures, reporting systems and Company Values at all times.
Our requirements
- Fluent in spoken and written French
- A working/spoken knowledge of English to liaise with other internal stakeholders
- Good communication and interpersonal skills
- Customer service mindset and general willingness to work towards issue resolution
- Previous Customer Services experience is advantageous
- Must be available to work within a 6 day operation
What we offer
- Employment contract
- Competitive salary
- Private medical care
- Multisport card
- Cafeteria system
- Work in a great atmosphere, in an international team
- Opportunity for professional development
About Us
Life At Planet
Do you love putting smiles on faces? Do you want to work in an environment that is obsessed with making customers and employees happy? Do you want to be part of a global mission to revolutionise commerce and payments? Do you want to be working in a progressive organisation with the ambition to be the global player in what we do? If you do, then this role could be for you….
Here at Planet we are extremely proud of our heritage of over 30 years. And it is what makes us a unique payment partner for many of the world’s most prestigious brands. We don’t just provide world class commerce and payment services, we generate revenue for our customers, and we help them grow. In the early days, we set out to simplify the complex payment process of VAT refunds for international shoppers in Europe. Fast-forward to today, and our single payments platform is unique in the industry – the only one that offers acquiring, processing, digital wallets, VAT refunds and currency conversion services. We have recently integrated several other tech businesses – Protel, Hoist, Datatrans, Proximis – to help us to continue to grow and dominate the market as we set about our mission of being a world leader. And with strong Private Equity Investors from Advent International and Eurazeo, we are well set up to win.
We know that it’s our people that differentiates who we are and what we do…and that is why we are keen to hire world class talent like you.
Pracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcyPracodawca zakończył zbieranie zgłoszeń na tę ofertę
Aktualne oferty pracodawcySales Support Specialist with French, Domaniewska 39, Mokotów, Warszawa