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Sales Team Manager

Pepsico Global Business ServicesAbout the company

  • Aleja Pokoju 18, Kraków
    Kraków, Lesser Poland
  • Offer expired 22 days ago
  • Remote recruitment
  • contract of employment
  • full-time
  • team manager

Pepsico Global Business Services

Aleja Pokoju 18


Your responsibilities

  • Working with inspiring and experienced colleagues, you'll find that the atmosphere in our city-centre office in Kraków is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference.

  • The Sales Support Lead role will be reporting to the Krakow Sales Support Tower Leader role, this role will ensure that exceptional operational services are provided, by his/her organization, to sales associates across multiple Sales Support teams.

  • The role will build the service organization. It will include hiring, training, leading the knowledge transfer and process integration across Sales teams to transfer services into the new model and ultimately manage the Sales Support Team.

  • The individual will play a pivotal role in multiple stakeholder management (primarily BU for their cluster) on the business side as well as working in collaboration with other Cluster Leaders to drive the ongoing optimization/transformation strategy for sales shared services. They will continuously identify opportunities and implement processes to improve quality and timeliness of the team’s output.

  • These services will primarily fall under: Data and Reporting analytics, Sales Forecasting and Key Account Management Support.

  • Lead Sales Support for market cluster, in delivering sales services around Data and Reporting analytics, Sales Forecasting and Key Account Management Support with greater efficiency, effectiveness and transparency while reducing cost

  • Provide on the job guidance, stewardship to the delivery teams on all activities listed in the sales shared service catalogue and be personally involved in issue resolution and escalation

  • Ensure Sales organization stays connected with business and drive demand for GBS resource

  • Scale up operation in each capability with business growth both within existing scope as well as new areas of opportunity

  • Share learning with other Cluster Sales Leads and adapt best practices across capabilities wherever possible

  • Monitor and report shared services performance to key stakeholders

  • Drive comprehensive change management within Business, emphasizing the need for change and the role that each individual plays

  • Overall accountability for the cluster of process design, innovation and continuous improvement of the processes mandated with an end-to-end view to drive results on three parameters - Effectiveness, Efficiency and agility for the local businesses

  • Responsible for the leadership, organization, coordination, development and execution of the Sales support services and delivery teams in Krakow site for the individual’s cluster markets

  • Participate in weekly/monthly quarterly reviews with other cluster leads and the Sales Support Tower lead to ensure continuous improvement in efficiency, effectiveness and overall integration of the work with markets

  • Facilitate smooth transition of processes from retained organization to KBS

  • Represent the needs of the specific Cluster markets in meetings with internal and external stakeholders

  • Set individual service level targets with the markets and track goals

  • Responsible for the overall monitoring of sales back-office function for the cluster; provide leadership from strategy to execution

  • Monitor SLAs and ensure timelines are met; develop and analyze key business drivers to provide insights to the functional head

  • Ongoing review of Sales Organization to drive agility and effectiveness – quarterly recommendations on opportunities to optimize service/productivity/efficiency

Our requirements

  • 7-10 years of experience in Sales/Commercial

  • English– business fluent

  • Strong leadership and people development capabilities, equipped with general interpersonal skills

  • Language skills English – business fluent

  • Excellent written and oral communication skills; consistently communicates using appropriate methods for situation and audience in clear, concise and professional manner

  • Ability to work collaboratively and proactively with multi-functional teams

  • Be flexible, organized and able to handle competing priorities

  • Organization effectiveness

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • sharing the costs of foreign language classes

  • sharing the costs of professional training & courses

  • life insurance

  • remote work opportunities

  • flexible working time

  • fruits

  • corporate sports team

  • retirement pension plan

  • corporate library

  • no dress code

  • video games at work

  • coffee / tea

  • drinks

  • parking space for employees

  • leisure zone

  • sharing the costs of tourist services

  • sharing the costs of tickets to the movies, theater

  • employee referral program

  • charity initiatives

Pepsico Global Business Services

PepsiCo is a global food and beverage leader with a great products portfolio including Pepsi, Lay’s, Gatorade, or Quaker – brands that are loved throughout the world.

Global Business Services (GBS) is a growing function within PepsiCo that leverages one strategy and common approach to introduce new, technology-driven capabilities and elevate service quality while meeting the current and future needs of the business. Work that can be delivered effectively and efficiently at scale is centralized and managed in GBS locations around the world. GBS is currently operating out of Krakow, Cairo, Hyderabad, Mexico City, and Voronezh. Capabilities delivered to the business include Finance Planning and Control, Human Resources, Marketing, Insights, and Sales.

If you want to work in a fun environment that makes a real impact, celebrates success and encourages your personal growth, then we’ve got the stage for your talent.

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