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Salesforce Administrator

Berlitz Poland

  • Silesian

  • Offer expired a month ago
  • home office work
  • Remote recruitment
  • contract of employment, B2B contract
  • full-time
  • specialist (Mid / Regular)

Your responsibilities

  • Focus exclusively on Salesforce.com support and administration

  • Handling the ongoing support requests, reports, and administrative needs of users

  • Work with internal and external stakeholder

  • Coordinate evaluation, scope, and completion of new development requests

  • Create automation in Salesforce using tools like workflow, process builder, and flows

  • Create, develop and support reports and dashboards

  • Perform assessment of business requirements and document thoroughly in requirements and requirements acceptance documentation

  • Ability to perform documentation of customization requirements and functional specifications for our development team

  • Ability to effectively communicate customization requirements to the development team members

  • Ability to independently manage time and tasks.

  • Takes initiative and must always have a positive/professional attitude

  • Stay abreast of new Salesforce features and functionality and provide recommendations

Our requirements

  • 2+ years of Salesforce administration experience required

  • Salesforce.com administrator certification

  • Creative and analytical thinker with strong problem-solving skills

  • Bachelor degree in field preferred

  • Experience in integration platforms a plus

  • Experience in leading Salesforce end-user training

  • Fluent in English (CEF C1) and advanced German (CEF B1/B2)

  • Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

  • Ability to work under pressure, meet deadlines, and work on multiple projects simultaneously

  • Ability to balance time, load, and commitments in a multi-time zone environment

  • Ability to work independently, collaboratively, and directed

Berlitz Poland

Berlitz is looking to hire a successful candidate who is a certified Salesforce.com administrator. You need to provide ongoing support and maintenance of business systems processes and data. Some of the essential duties include performing the job successfully and able to perform duties satisfactorily, provide first- and second-level user support on SFDC, responsible for data management, and administering Salesforce.com process. A key aspect of the day-to-day responsibilities includes managing processes and tools that will maintain data integrity and accuracy of data, managing duplicate data, data aging, accuracy, ensuring completeness of active data in the system, supporting roadmap by configuring new features, and reporting. In addition, through our software development life cycle performing user acceptance and production assurance testing for a platform release.

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Please find the required information below:

  • A varied range of tasks in an international environment

  • A high degree of personal responsibility

  • A dynamic, informal working atmosphere with a great team spirit

  • Flexible working from home (100%), located in Poland

  • All language courses and business seminars at discounted employee rates