Oferta pracy

Salesforce Consultant and 2nd Level Support

Advisory Group TEST Human Resources

  • Kraków

    Kraków, Lesser Poland
  • offer expired over a month ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • remote recruitment
  • запрошуємо працівників з України
Запрошуємо працівників з України
Роботодавець відкритий для працевлаштування громадян України

Recruitment for

For our client, an international company that decided to open Centre of Excellence in Kraków we are looking for Salesforce Consultant and 2nd Level Support.

Your responsibilities

  • Responsible for consulting, conception, planning as well as participation in implementation of strategic and international projects in the CRM environment for the Bystronic Group in Sales and/or Service

  • Global 2nd Level Support for Salesforce including Mobile CRM and interfaces to various surrounding systems (SAP, CPQ, Jira Ticketing, SharePoint…)

  • Customizing and running documentation

  • Checking new requirements from departments (Business Analysis) as specialist to their feasibility and submits solution variants

  • Continuous analysis of business processes with the goal of process optimization through the development of innovative solutions, including implementation by means of customizing

  • Supervises, coordinates and monitors external CRM developers and activities

  • Independent execution and implementation of projects and close cooperation with internal stakeholders as well as external service providers

Employer requirements

  • Higher degree (university) in business administration, and/or business informatics

  • Minimum Salesforce Admin Certification ADM – 201, more certifications in the area of Field Service and Pardot would be beneficial

  • 3-5 years of experience with Salesforce Sales Cloud, Service Cloud

  • Experience in Field Service Lightning would be a plus

  • Strong process knowledge in Sales and/or Service business area (Marketing as an asset)

  • Understanding of interfaces and web services

  • Process experience with integrated sub-systems (SAP ERP etc.)

  • Fluent English is a must and German is a plus

  • Customer-oriented

  • Advisory mind-set

  • Resilient and assertive

  • Team-player

  • Ability to explain technical aspects simply to the business

  • Ability to translate business requirements into technical aspects

  • Independent / Self-reliant

What employer offers

  • Work in an international environment in newly established Centre of Excellence

  • Unique opportunity to participate in Centre creation and contribute in processes design

  • Wide range of responsibilities, development opportunities, and impact on daily activities

  • Trainings and possibility of professional development

  • Fantastic work atmosphere

  • Benefit package including LuxMed private healthcare, Multisport card, group insurance