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SAP Senior Business System Engineer (Logistic Modules: WM/PP/MM) - for SAP Operations Team

Sonova Warsaw Service Center Sp. z o.o.O firmie

Sonova Warsaw Service Center Sp. z o.o.

Nothus

Warszawa

In a life without sound, our work provides meaning. As the world’s leading hearing care provider, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we – through our core brands Phonak, Unitron, Hansaton, Advanced Bionics and AudioNova – develop, manufacture and distribute solutions that push the limits of technology and redefine the future of our industry.

Sonova Warsaw Service Center is collaborating closely with SAP CC teams situated in our headquarters in Stäfa, Switzerland and in Warrenville/IL, USA. You will be able to contribute and shape the international collaboration with the teams in Stäfa and the US.

SAP Senior Business System Engineer (Logistic Modules: WM/PP/MM) - for SAP Operations Team
The position is part of the global SAP CC team with colleagues located in our headquarters in Stäfa, Switzerland, North America and Asia. You will be able to contribute and help establish the location in Warsaw and further shape the international collaboration. 
  
In the position of Senior Business Systems Engineer with focus on SAP Logistic modules, you will be responsible for Maintenance / support of Sonova AG's business systems, including the processing of Incidents and Service Requests and support for system operation.
 

Your responsibilities  

  • Lead emergency issues resolution process  - including professional communication to Sonova senior Business Leaders
  • Realization of Service Requests (standard changes or service activities within the agreed scope of employee rights - the area of ​​changes characterized by low risk)
  • Creating, analyzing and solving problems under defined terms of service (SLAs)
  • Carrying out support projects (EHP, HR packages, Archiving, technology upgrades etc.)
  • Managing the escalation process (Project Issues, CRs, Incidents or Service Requests)
  • Problem solving / level 3 support, root case analysis and issue bundling
  • Collaboration with other IT teams (internal and external) supporting Sonova AG to solve problems. 
  • Reviewing the existing IT solutions in terms of possible improvements, continuous expansion of knowledge in the field of new technologies
  • Ensuring the implementation of system solutions and maintaining systems in accordance with the GRC requirements and the policy
  • Supporting the activities of auditors and controllers (e.g. Auditor, TüV, FDA etc.)
  • Planning, Identification and implementation of Regression Testing as part of maintenance projects
  • Supporting the training of system users and solving sudden problems in the process of taking over projects from the implementation department through the support department
  • Participation as an advisor in the recruitment of employees. 

Your profile 

  • Degree in IT engineering (Master, Bachelor or equivalent) 
  • 10+ years of experience in logistic business processes in SAP logistic modules (WM/PP/MM/) - QM/APO  - as optional) 
  • ITIL Experience - mainly around: Incident, problem, change, escalation management
  • Able to speak “Business language” while talking IT topics
  • Experience in implementing multiple business process changes in SAP & other Business Systems 
  • Familiar with SAP Standard Functionalities and Custom Development procedures 
  • Experience in organizational change / process change and how to manage transformations 
  • Experience with the Agile/DSDM project methodology  will be an asset
  • Customer focus and strong team player, ability to be flexible and self-motivated 
  • Excellent spoken English skills 
  • Willingness to travel up to 20% of time 

We offer 

  • A multinational environment with a great SAP Operations Team spirit
  • An open corporate culture with high innovation pace
  • Every day new, challenging tasks, keeping core Sonova solutions running
  • Possibility to gain experience in a fast developing environment 
  • Being a part of a newly-established team of highly skilled professional
  • Support to take on new challenges and responsibilities – full onboarding process 

Kto jest administratorem Twoich danych osobowych?

Administratorem Państwa danych osobowych jest Sonova Warsaw Service Center sp. z o.o. z siedzibą w Warszawie, ul. 17 stycznia 45a, 02-146. (dalej: Sonova)
 
Informujemy, iż Pani/Pana dane osobowe będą przetwarzane zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE nazywane dalej RODO.

W celu przeprowadzenia prawidłowego procesu rekrutacji bardzo prosimy o zawarcie w CV klauzuli zgód: Link do klauzuli

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