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SAP Service Delivery Manager

NATEK POLANDAbout the company

  • Offer expired a month ago
  • Remote recruitment
  • Remote work
  • contract of employment, B2B contract
  • full-time
  • manager / supervisor


aleja Grunwaldzka 472b


Your responsibilities

  • Participate in pre-sales activities as a technical partner for Sales Team and a trusted advisor to clients

  • Manage technical aspects of RFP responses

  • Define and/or execute Service Level Agreements and KPI in relation to contracted services

  • Manage the service delivery and the team within the business line

  • Act as a single point of contact for NATEK customers for operation in your technical domain

  • Ensure customer satisfaction on the highest level

  • Be responsible for support of the business development under given accounts

  • Work closely with the delivery teams to ensure the successful and timely delivery

  • Build forecast of service delivery results

  • Create strategies to maintain, improve and develop service delivery

  • Leads the local teams of IT professionals to deliver best-in-class customer experience and achieve operational excellence

Our requirements

  • Minimum of 4 years of professional experience in similar role: Service Delivery Management, (key) account management, sales – farming, operations management, people management

  • Strong understanding of the SAP platform, environment and delivery process

  • Experience in building and sustaining customer relationships on a senior level

  • People management experience (within a medium size team)

  • Very good negotiation skills, ability to influence others

  • Logical and analytical approach

  • Business and sales orientation: able to turn customer requirements into workable solutions

  • Leadership personality

  • Excellent communication skills


  • Fluency in English, other language as French or German is a plus

  • Experience in managing outsourced suppliers nice to have

  • Experience in ABAP or HANA is a plus

What we offer

  • Joining the company that is providing exceptional IT services for the biggest, international customers with recognisable worldwide brands

  • Having a real impact on shaping and expanding of NATEK given service line

  • Close cooperation with NATEK CEO and other board members, flat organizational structure

  • Work in the ISO International Standards environment, with clearly defined processes Work with experienced and engaged NATEK Sales Team

  • Remote work during Covid-19 pandemic and full HO option in future

  • Benefits

  • sharing the costs of sports activities

  • private medical care

  • life insurance

  • remote work opportunities

  • flexible working time

  • integration events

  • employee referral program


Building on our shared company values – accountability, expertise and partnership - NATEK's mission is to deliver high quality IT outsourcing and consulting services in the CEE region. Since 2004, our employees have been participating in projects for our partners from all over the world in the most important sectors, including finance and insurance, telecommunications, and IT infrastructure. NATEK has offices in Poland, Bulgaria, the Czech Republic and Slovakia, and thanks to a team of over 500 experts, including project managers, programmers and administrators, we are able to effectively support our partners.

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A Service Delivery Manager (SDM) has the responsibility to manage SAP service delivered by NATEK to customer/s.. SDM has also an active participation to the account/s development.

Committed to the expansion and success of the business, a Service Delivery Manager:

· Prospects customer’s needs in order to increase the revenue, margin, profit and headcount of the company

· Support Sales department to answer Bids or Requests for existing or new customers

· Supervises the delivery of services for customers and coordinates activities

· Manages teams (is responsible for people and attrition management, development and motivation of IT employees and suppliers)

· Survey trend of technology changes in the company market and propose offer evolution

SDM is a bridge between the NATEK teams (Sales, Recruitment, HR, Finance, Office Management, IT employees and external suppliers) and customer. The person monitors trends in technology and services and brings them to the attention of supervisors and function heads, which may result in bringing new services to the portfolio of NATEK.