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SAP Support Specialist with German
Lufthansa Global Business Services sp. z o.o.
- Wadowicka 3b, Podgórze, KrakówKraków, Lesser Poland
- offer expired 4 months ago
- contract of employment
- full-time
- specialist (Mid / Regular)
- hybrid work
- Immediate employment
- More than one vacancyvacancies: 6
- remote recruitment
Lufthansa Global Business Services sp. z o.o.
Wadowicka 3b
Podgórze
Kraków
Technologies we use
Expected
SAP
About the project
The role requires answering inquiries in respective ticketing tool and sometimes by phone, granting accesses to requested SAP transactions, answering users’ questions, fulfilling service requests, maintaining process database and documentation and transferring issues to the respective department.
Your responsibilities
Maintaining a positive, empathetic and professional attitude toward customers at all times
Being a competent support regarding authorization questions
Ensure customer satisfaction and provide professional customer support
Communicating and building a good relationship with our customers
Acknowledge and resolving customer requests
Fulfilling authorization requests with accuracy and attention to details in SAP and ticketing tool
Cooperating with colleagues from team and other departments in order to provide the best service
Providing a training for new colleagues
And other tasks defined by supervisor
Our requirements
Your German is at min. B2 Level
Your English is at B1 level
You are ready to be a part of our great Customer Support team in Lufthansa
You are keen to learn new things
You pay attention to details, have proactive, solution-oriented mindset and analytical skills
You are able to work in the team as well as independent
Must possess a legal work permit in the country of employment
Experience in Customer Service/IT support will be an asset
What we offer
Hybrid working model - during pandemic majority of teams work 100% from home
Opportunity to work from each part of Poland during remote work
New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)
Daily professional contact with German speakers
Possibility to fulfil a dream about far journeys with attractive discounts for flight tickets
Private medical care for employees and their family members
Access to LinkedIn Learning online courses and trainings prepared by our amazing training team :)
Continuous improvement environment
Supportive & friendly working atmosphere - we work towards a joint success
Benefits
sharing the costs of foreign language classes
remote work opportunities
flexible working time
integration events
leisure zone
charity initiatives
sharing the costs of sports activities (Multibenefit)
cafeteria programme: cinema tickets, cultural offer
christmas gifts or vouchers (prepaid cards)
Lufthansa Global Business Services sp. z o.o.
Lufthansa Global Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.
You can find more about us o our Facebook page: https://www.facebook.com/LufthansaGroupBusinessServices
Are you interested in being responsible for users support regarding authorization orders process, general user account administration and documentation processes for SAP X02 and X03 landscape?
If your answer is "yes", take a look of this vacancy!