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SAP Support Specialist with German

Lufthansa Global Business Services sp. z o.o.

  • Wadowicka 3b, Podgórze, Kraków
    Kraków, Lesser Poland
  • offer expired 4 months ago
  • contract of employment
  • full-time
  • specialist (Mid / Regular)
  • hybrid work
  • Immediate employment
  • More than one vacancy
    vacancies: 6
  • remote recruitment

Lufthansa Global Business Services sp. z o.o.

Wadowicka 3b

Podgórze

Kraków

Technologies we use

Expected

  • SAP

About the project

The role requires answering inquiries in respective ticketing tool and sometimes by phone, granting accesses to requested SAP transactions, answering users’ questions, fulfilling service requests, maintaining process database and documentation and transferring issues to the respective department.

Your responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times

  • Being a competent support regarding authorization questions

  • Ensure customer satisfaction and provide professional customer support

  • Communicating and building a good relationship with our customers

  • Acknowledge and resolving customer requests

  • Fulfilling authorization requests with accuracy and attention to details in SAP and ticketing tool

  • Cooperating with colleagues from team and other departments in order to provide the best service

  • Providing a training for new colleagues

  • And other tasks defined by supervisor

Our requirements

  • Your German is at min. B2 Level

  • Your English is at B1 level

  • You are ready to be a part of our great Customer Support team in Lufthansa

  • You are keen to learn new things

  • You pay attention to details, have proactive, solution-oriented mindset and analytical skills

  • You are able to work in the team as well as independent

  • Must possess a legal work permit in the country of employment

  • Experience in Customer Service/IT support will be an asset

What we offer

  • Hybrid working model - during pandemic majority of teams work 100% from home

  • Opportunity to work from each part of Poland during remote work

  • New branded and modern office: 200 adjustable desks, several types of meeting rooms, bike amenities, lounge rooms and chill out spaces, cozy kitchens and excellent public transport in a walking distance (rondo Matecznego)

  • Daily professional contact with German speakers

  • Possibility to fulfil a dream about far journeys with attractive discounts for flight tickets

  • Private medical care for employees and their family members

  • Access to LinkedIn Learning online courses and trainings prepared by our amazing training team :)

  • Continuous improvement environment

  • Supportive & friendly working atmosphere - we work towards a joint success

  • Benefits

  • private medical care

  • sharing the costs of foreign language classes

  • remote work opportunities

  • flexible working time

  • integration events

  • leisure zone

  • charity initiatives

  • sharing the costs of sports activities (Multibenefit)

  • cafeteria programme: cinema tickets, cultural offer

  • christmas gifts or vouchers (prepaid cards)

Lufthansa Global Business Services sp. z o.o.

Lufthansa Global Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group's field organization, we are also locally anchored and active worldwide.

You can find more about us o our Facebook page: https://www.facebook.com/LufthansaGroupBusinessServices

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Are you interested in being responsible for users support regarding authorization orders process, general user account administration and documentation processes for SAP X02 and X03 landscape?

If your answer is "yes", take a look of this vacancy!